Are you passionate about providing excellent guest experience and looking for a career within the hotel industry? Chester Race Company can offer a driven Guest Services Assistant a permanent full-time contract based in the heart of historic Chester. With excellent benefits, and an attractive 4 on 4 off working pattern, you can immerse yourself in the thrilling world of hospitality, without sacrificing your work-life balance.
If you are successful, you will be responsible for assisting the Hotel Management team in ensuring the smooth running of the hotel as well as providing a fantastic experience for guests in line with IHG and Chester Race Company brand standards.
About Chester Race Company & IHG
Chester Race Company Ltd is one of the North West’s best-known and most-admired brands. The Company, headquartered in Chester, owns two racecourses (Chester and Bangor-on-Dee) and operates a third course in Scotland, Musselburgh. At Chester, it also owns and operates an on-course hotel, and a vibrant pub and adjacent commercial premises in Chester city centre. The Holiday Inn Express – The Racecourse boasts a team of experts who are passionate about delivering exceptional guest experience, and you could be a part of it!
The successful Guest Service Assistant will be responsible for:
* Delivering an excellent hotel guest experience
* Conducting guest check-in/ out process
* Encouraging guests to join the IHG rewards programme by selling the benefits of the scheme
* Taking telephone or email reservations and bookings
* Responding to guest queries and emails promptly and fully
* Dealing with the first stage of customer complaints, and resolving or escalating as required
* Ensuring that all public and back-of-house areas (including toilets) are kept clean and clutter-free to IHG brand standards throughout the shift
* Preparing for the following day arrivals and fulfilling requests, where possible
* Maintaining till balances throughout shift, and identifying any discrepancies
The successful Guest Services Assistant will need to have:
* Previous experience in a customer-facing role
* Experience within the hotel industry is an advantage
* Previous experience of delivering excellent guest experience
* IT literate
* Commitment to excellent guest experience
* Able to work as part of a team
* Excellent communication skills
* Maths and English GCSE, or equivalent
Salary: £28,032 per annum
Hours of work: 4 on 4 off shift rota, working 8pm to 8am.
Contract: Permanent
If you have previous experience working as a guest services assistant, hotel receptionist, booking coordinator, reservations coordinator, host, guest experience host, hospitality, or any other customer facing role, please apply today with your CV attached.
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