Position Summary:
As a Commis Waiter at St. Pancras London, you’ll be an integral part of delivering an exceptional five-star dining experience—ensuring every service runs smoothly, efficiently, and with personality. You’ll support the restaurant team by preparing the floor, running dishes, clearing tables, and ensuring the environment is pristine and well-stocked at all times. Your eye for detail, initiative, and teamwork will help maintain the elevated standards our guests expect. While primarily a support role, your presence on the floor means you’ll also contribute to creating warm and memorable guest interactions that reflect the spirit and service of our brand.
You’ll need to know your stuff:
1. Product (food & beverage), menu, operational, food hygiene, service knowledge is essential
2. Knowledge of the overall hotel operations is essential for this role to understand the part you play in the wider guest experience.
3. You must be proactive in learning new bar trends, skills, beverage items and bringing ideas to the table to continue drive creativity on the bar.
4. Our guests must receive a consistent level of service the first, second and fifth time they visit any of our F&B outlets – if you do not keep up to date with changes within the department, you will not be able to successfully execute this.
5. Knowledge of Health, Safety and Hygiene (sanitation, cleanliness)
6. L2 Food Hygiene is preferred and you should work towards achieving this if you don’t hold a certification already
7. Attendance at Monthly departmental meetings and 1:1’s is essential for you to have the knowledge you need in your role
You’ll be expected to deliver on the following:
8. Your role is a very physical role, where lifting, pushing and pulling are involved; manual handling and deploying the correct methods to keep yourself safe is key.
9. You’re expected to maintain the cleanliness of all F&B equipment and areas at all times.
10. You are also expected to carry out other duties that may be required to ensure the F&B and overall hotel operation is properly maintained to provide a total guest experience.
11. Deliver an exceptionally high standard of five star luxury lifestyle service for every guest interaction.
12. Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times.
Perks you deserve:
13. Free Access to the Gym and spa.
14. Free meals at work
15. Free uniform & dry-cleaning service.
16. Free enrolment of Perks at Work- Access to unlimited deals of retailers and more.
17. Discount of 50% in any of the St Pancras outlets.
18. Marriott Discount Card enabling to benefits from hotel room, gift shops and F&B across 130 countries.
19. Travel Loan.
20. 20 days holiday increasing with service.
21. Annual Performance Review pay.
22. Cycle to work scheme.
23. Pension & Life Assurance.
24. Employee Assistant Program.
25. Comprehensive Training and Development program.
26. Awards and recognition celebrations and many more….
Do you want to be part of a team of talented people, passionate about creating extraordinary experiences in London’s most iconic hotel? Then we look forward to receiving your application
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.