Senior Digital Product Manager - HomeCare, Memberships & OD
Location: Windsor / Flexible UK locations
Working Pattern: Hybrid, with flexibility including option for compressed hours
Overview
Join Centrica Home Product & Design as a Senior Digital Product Manager and take ownership of our digital sales strategy working with brands such as British Gas. You'll lead and develop a small team, working in an agile environment to deliver exceptional customer experiences and drive commercial growth.
About the Role
As Senior Digital Product Manager, you will:
Drive Continuous Improvement: Challenge the status quo-your own ideas and those of others-to deliver meaningful growth.
Own the Digital Sales Strategy: Shape key product hypotheses into impactful features or functionality. Use measurable product principles and OKRs to assess performance and identify areas for improvement.
Champion Customer-Centricity: Stay ahead of market trends and competitor offerings. Use customer insights to inform product development and digital strategy in fast-moving markets.
Design Exceptional Experiences: Collaborate with UX and UI teams to create seamless, innovative customer journeys that deliver best-in-class experiences and drive conversions.
Collaborate Across Functions: Work closely with Propositions, Content, Marketing, and Technology teams to launch and optimise features that enhance the ecommerce experience.
Manage the Backlog: Own and prioritise the product backlog based on value vs. effort-not just stakeholder requests. Be confident in challenging and pushing back where needed.
Champion Agile Practices: Advocate for Agile methodologies across the business, demystifying the process and demonstrating its value.
Build a High-Performing Team: Partner with the Scrum Master to lead a high-performing squad. Actively participate in sprint ceremonies and foster a culture of continuous learning.
What We're Looking For
Essential
Proven track record in ecommerce and product management
Deep experience in data-led product optimisation, including A/B and multivariate testing, user research (qualitative and quantitative), and analytics
Strong understanding of digital performance and conversion metrics
Passion for data, insights, and performance-driven decision making
Experience collaborating with Technology, UX/UI, and Design teams in an agile environment
Desirable
Ability to prioritise based on value vs. effort
Expertise in writing user stories that put customer needs first
Structured approach to moving from hypothesis to outcomes (e.g., through user story mapping or design sprints)