Job Family:
CT
Reporting to the Customer Services Team Leader, the Customer Services Representative will drive the customer order process ensuring delivery of the business requirements, acting as the primary internal and external communication link from initial customer contact through to financial receipt.
Johnson Matthey, a FTSE 250 organisation, is a global leader in sustainable technologies specialising in catalysis, precious metal products, chemicals and process technology. With operations in over 30 countries, we employ more than 12,600 people. We have more 200 years of success behind us; be part of the next stage of our growth journey and help maintain our reputation as one of the most admired organisations in our field. Our unique culture and people give us competitive advantage and will ensure our success for years to come. You can be part of that success story.
Your responsibilities:
1. Management of the clean order process to ensure full compliance and accurate processing of orders to help maintain high
customer service levels. Resolving any issues with the Customer / Global Commercial Sales Teams to ensure on time
and in full delivery.
2. Provide commercial knowledge and know-how to support the Global Commercial Sales Teams from the tender stage
through to the order to cash process (vendor registrations, bid bonds/ bank guarantees, contract review, Incoterms,
payment terms - letters of credit, manufacturing record books etc).
3. Provide one point contact for Commercial Teams to co-ordinate any requirements between other JM Functions (S&OP,
Commercial, Finance, Legal, Treasury/Banks, Regulatory Affairs, Purchasing, TPI and Customers).
4. Support the debt management process in conjunction with the Credit Control team to meet agreed business / monetary
targets. Resolve any issues with invoices to minimise delays in cash collection.
Requirements for the role:
5. A Levels to grade C or relevant experience
6. Previous experience working in a customer services role
7. Excellent communication skills – verbal, written
8. Strong Team player with ability to work across functions
9. Knowledge of Microsoft office
10. Experience of SAP would be highly preferred
How you will be rewarded:
We offer a competitive compensation and benefits package including bonus, excellent pension contributions and 25 days annual leave (varies for shift-based roles).
At JM, an inclusive culture is integral to our values and ambitions for the future. We are committed to ensuring that everyone can bring their full self to work and thrive in their career. Welcoming everyone to JM, regardless of their unique characteristics, experiences or thoughts allows us to bring many different voices and experiences together to tackle the world's biggest challenges. Being truly inclusive means that all colleagues feel valued for their differences, views and contributions, and feel a sense of belonging at JM.