Job Description
Technical Finance Support Agent
Employment Type: Full-time
Salary: Competitive + Equity + Benefits
Awards: The Times Top Place to Work – 3 Years Running
We’re looking for a Technical Customer Support Specialist with a strong finance or accounting background to join our growing team. You’ll play a key role in supporting UK businesses as they use our accounting software – helping them solve problems, get set up, and get the most out of the platform.
This is a fantastic opportunity for someone who enjoys working with people, has hands-on experience with accounting or finance systems, and wants to grow their career in a fast-paced, innovative tech company.
What you’ll be doing:
1. Be the first point of contact for customer queries (phone and email)
2. Troubleshoot and resolve issues with accounting software (technical and functional)
3. Guide customers through system setup and day-to-day usage
4. Log and manage support tickets, escalating when needed
5. Work closely with our product and implementation teams to resolve complex cases
6. Support customers during onboarding and live implementations
7. Contribute to user guides, FAQs, and process documentation
8. Spot opportu...