Job Description
Role: Desk-Based Account Manager Industry: IT Managed ServicesLocation: Manchester (Hybrid)Salary: £30,000 basic + £15,000 OTE
About the Role
We are looking for a motivated and customer-focused Desk-Based Account Manager to join our growing IT Managed Services team. This is a fantastic opportunity for someone with experience in account management or IT service sales who thrives in a fast-paced, desk-based environment and is passionate about delivering excellent client experiences.
As a key part of our account management function, you will be responsible for nurturing existing client relationships, identifying growth opportunities, and supporting the delivery of IT solutions that help our clients achieve their goals.
Key Responsibilities
Manage a portfolio of existing clients, providing exceptional customer service and proactive account support. Build strong, long-lasting relationships with key stakeholders to ensure high levels of client satisfaction. Identify upselling and cross-selling opportunities across a range of IT managed services and solutions. Prepare and deliver quotes, proposals, and renewals in collaboration with internal technical teams. Act as the main point of contact for day-to-day client enquiries, ensuring timely and effective resolutions. Support contract renewals, negotiate pricing where required, and ensure client retention. Track and manage sales opportunities using CRM systems, ensuring accurate pipeline reporting. Collaborate closely with service delivery and support teams to ensure smooth ongoing service.
Key Requirements
Experience in account management, sales, or customer service within the IT or technology sector (managed services experience preferred). Strong relationship-building skills and a customer-first mindset. Excellent communication skills, both written and verbal. Confident in managing multiple accounts and tasks simultaneously. Ability to identify opportunities for account growth and deliver value-added solutions. Proficiency in using CRM systems and Microsoft Office tools.* A proactive, organised, and detail-oriented approach.
What's on Offer
Base Salary: £30,000 On-Target Earnings (OTE): £15,000 Hybrid Working: Manchester office with flexibility to work from home. Career progression opportunities within a growing business.* Ongoing training and development.