Key Responsibilities: Be point of contact for communication and social media. Coordinate internal communication streams (e.g. staff bulletins, noticeboards, digital channels) to ensure team members are well-informed and engaged. Collaborate with external companies.
Develop and maintain external communications, including website updates, social media, newsletters, and patient information materials. Organise and manage communication resources and campaigns that support key practice initiatives and service updates. Ensure all outgoing communications are professional, accurate, and aligned with the practices values and tone. Work with the leadership team to proactively share key messages and changes affecting patients and staff.
Support the handling of patient communications at an initial level, including logging and responding to complaints in line with practice procedures. Contribute to the development of communication strategies that enhance patient engagement and improve accessibility. Taking Reception phone calls. Monitor their email inbox and respond to all queries promptly.
Apply a thorough and consistent approach to communications and administration, and reliably apply rules and principles. Ensure clear communication to all members of Practice staff and key external stakeholders. Manage own time effectively. General Responsibilities: Uphold confidentiality and data protection standards at all times.
Stay up to date with NHS and primary care communication guidelines and best practices. Promote consistency and quality in all forms of communication. Support a culture of transparency, responsiveness, and inclusivity across all communication platforms.