A Planning, Procurement & Sales Administrator is required as a 5th member of the administration team to support direct trade customers across EMEA including processing orders, arranging deliveries and handling queries via telephone and or/email.
What will you be doing?
1. Main contact for customer support, including order processing, arranging deliveries and returns, raising invoices, checking pricing, processing credit notes and handling queries.
2. Entering customer orders into Oracle ERP system and liaising with customer and internal departments to ensure they are processed, invoiced, and delivered in a timely manner.
3. Working with overseas colleagues and booking in shipments as they arrive from various overseas countries into the warehouse in Netherlands, or transit warehouse in Middle East and third parties (such as Amazon) who have stock in their warehouses across Europe.
4. Completing and/or checking relevant paperwork relating to VAT and customs declarations, intrastat paperwork.
5. Liaising with suppliers including third party warehouse and logistics companies.
6. Maintaining customer and product databases.
7. Keeping customers and internal colleagues informed of any delays and/or issues with incoming shipments or customer orders.
8. Working with the sales team to issue and/or maintain quotes in Salesforce CRM.
9. Checking claims from customers for special price and processing accordi...