Spire Gatwick Park Hospital are looking for an experienced Outpatient Manager to lead our Outpatient Service. The Outpatients Manager will be responsible for ensuring delivery of high quality and efficient outpatient services, delivering key quality, performance and financial plans and service enhancements. Spire Gatwick Park Hospital offers world-class care and is part of one of the UK’s most respected private hospital groups. With a full multidisciplinary medical team, we’re specialists in a wide range of treatments that can be personalised to your needs. Duties and responsibilities Lead, manage and develop the provision of outpatients Manage the operational delivery of outpatients against Spire key performance indicators, ensuring the efficient running of the department. Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies. Develop own knowledge and skills and contribute to the development of others. Promote best practice in health & safety and security. Promote people’s equality, diversity and rights. Apply correct use of technology. Seek and employ innovative methods of improving service delivery in line with the 5 CQC Key Lines of Enquiry (KLOE); always aiming to achieve Good and Outstanding. Adhere to all relevant healthcare standards and manage issues of governance and risk effectively. To ensure that effective systems are in place to manage stocks according to financial instructions, efficient utilisation, intelligent ordering and to work closely with the Finance Director to ensure compliance with the above. Ensure all audits/reviews of the departments and their performance are undertaken and implement action plans in response to findings. To provide clinical leadership on development of new services. Promote and maintain a close working relationship with external organisations to ensure standardisation and sharing of best practice. To ensure that Clinical Governance and risk management are embedded within daily practice. Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire Policies. Undertake Human resource activities for all members of the team. Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post. Who were looking for: Relevant Diploma or Degree NMC Registration Previous experience in an outpatients department at a senior level. Experience of working unsupervised. Experience of leading a team. Ability to manage, motivate, support, develop and lead the department A focus on positive patient and user experience Able to work cohesively across clinical teams Competent across a range of clinical management and leadership skills Performance monitoring and reporting capabilities Knowledge of appropriate standards and external bodies, such as the Care Quality Commission Auditing skills across clinical standards and departments Ability to implement continuous improvement initiatives Benefits: We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to: 35 days annual leave inclusive of bank holidays Employer and employee contributory pension with flexible retirement options ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers Free Bupa wellness screening Private medical insurance Life assurance Save an average of £50 per month with our free onsite car park We commit to our employees well-being through work life balance, on-going development, support and reward. Our Values We are extremely proud of our heritage in private healthcare and of our values as an organisation: Driving clinical excellence Doing the right thing Caring is our passion Keeping it simple Delivering on our promises Succeeding and celebrating together Our people are our difference; its their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Closing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible. For us, its more than just treating patients; its about looking after people. About Us Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services. We have achieved our market leading position because of our Purpose, which is to make a positive difference to peoples lives through outstanding personalised care. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.