Lettings Manager
Monday to Friday 9am – 6pm – Saturdays and Bank Holidays on a rota basis in busy leasing periods.
Southall
We are recruiting an experienced Lettings Manager for a fantastic client based in Southall. This is an exciting opportunity to play a key role in driving the rental performance of a high-quality residential development, while delivering an exceptional customer experience and leading a motivated lettings team.
The Role
As Lettings Manager, you will be responsible for the overall rental performance of the development, maximising profitability while maintaining brand standards and operating within agreed budgets. You will oversee marketing and leasing activity, manage income and expenses, and lead and develop the lettings team to ensure outstanding service is delivered at all times.
Key Responsibilities
Act as a brand ambassador, providing exceptional service to residents, prospective tenants, contractors and visitors
Communicate professionally and courteously with residents and colleagues, both verbally and in writing
Support and contribute to resident events to drive community engagement
Conduct monthly market surveys and maintain a strong understanding of local competition and market conditions
Contribute to a dynamic marketing and leasing strategy, providing insight and feedback to the General Manager
Forecast end-of-tenancy dates to minimise voids and maximise re-let opportunities
Lead and support the lettings team in conducting property viewings
Liaise with external agents to monitor market trends
Respond to mystery shopping feedback and coach best practice
Ensure all enquiries are logged, managed promptly and referral programmes actively promoted
Oversee the referencing process, ensuring compliance with company standards and GDPR regulations
Manage applicant communication from application through to move-in, including contracts and deposit registration
Ensure timely rent collection and manage the arrears process
Negotiate tenancy renewals in line with targets and serve statutory notices where required
Maintain knowledge of local council and HMO regulations, ensuring full compliance and licence management
Use property management systems to record transactions and produce operational reports
Support, train and mentor new team members
Share best practice, contribute to process improvements and support a positive team culture aligned with company values
About You
Proven experience in residential property lettings, ideally within Build to Rent, student accommodation or serviced apartments
A strong track record of achieving and exceeding sales and lettings targets
Excellent customer service skills with strong attention to detail
Experience of leading, coaching and developing team members
Confident, professional and highly organised, with the ability to manage multiple priorities