Truly delving into the wants of humans influenced by culture, data, and insights.
Our network spans across the globe from tastemakers, brands, creators, celebrities, and the people you just need to know to make what seems like an unachievable ambition happen.
London or Manchester [Hybrid]
We are very much in the business of people at The Fitting Room, we have an exciting People Agenda for the next five years, focused on talent and working in partnership with our team.
We’re not here for big BS statements on the website, we just move with respect for our team and what they might need. For example, when the true extent of the cost of living was revealed, we immediately gave everyone a 5% pay rise.
We’re looking for an Account Director to lead our Client Services team. You will be a natural networker, enjoy building relationships and love all things pop culture. You’ll lead the charge, growing our account management team, providing exceptional service and strategic advice to our retained and campaign led clients.
You’ll have solid experience in account management and servicing clients in an agency environment. We’re all about people, we’re growing at the moment, this person will understand that that doesn’t mean all new clients – it means servicing and building with our base.
You will work across a range of clients from lifestyle, to hospitality, to celebrity, to entertainment. You’ll be highly respectful of all communities and culture.
Build and maintain strong relationships with Senior contacts within our clients, building connections with key decision makers.
+ Develop and manage robust plans to maintain and grow our existing client base, including account planning and proactive brief making.
+ Ensure the Client Services team is running efficiently and servicing our clients as a best in class function of the wider agency.
+ Oversee and direct the delivery of campaigns and projects, measuring the success of these against clients objectives.
+ Stay up to date with industry trends, competitor activities and agency news.
+ Effectively lead our Client Services team, mentoring and coaching them to develop and grow.
+ Lead in the continuous development of our client servicing offering, ensuring this is responding to client needs and industry standards, exceeding these where possible.
8+ years in agency side client services roles
+ Experience managing client services teams of 2 or more
+ Strong project management and oversight skills
+ Client management across senior stakeholders
+ A track record of successful management and growth of client accounts
You can relocate for one month of the year and work from anywhere – LIVE
+ Half day Fridays in January to – LEARN
+ 25 days holiday plus bank holidays
+ Bank Holiday swap – swap your bank holidays for holiday allowance to celebrate something important to you
+ Private healthcare
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