About Buzzworks
At Buzzworks, we’re more than just a hospitality group; we are a community. With 22 venues (and counting), we’re a people-focused business that thrives on delivering positive energy, outstanding experiences, and innovation across everything we do. Technology is at the heart of that, from our IT infrastructure to the EPOS systems that keep our venues running smoothly.
We’re now seeking an IT & EPOS Systems Analyst to join our team — a hybrid role that combines frontline IT support with EPOS systems management across our venues.
The Buzz
* Competitive salary (dependent on experience)
* Flexible hybrid working based in Kilmarnock HQ
* Training & Development opportunities to grow your technical skills
* 40% staff discount across all Buzzworks venues
* Wagestream, early access to wages if required.
* Health & wellbeing support, wellness hub & discounted gym membership
* Additional holidays for long service at 1, 3, and 5 years
* Best Companies Top 100
The Works
This is a hands-on role where you’ll manage both day-to-day IT operations and the EPOS systems that power our venues. You’ll be involved in everything from frontline support to system configuration, menu programming, and new venue launches, working closely with operations, procurement, and leadership teams to ensure seamless tech delivery.
You’ll be responsible for:
IT Infrastructure & Support
* Providing frontline support across Windows 11 and Microsoft 365 environments
* Managing user provisioning and device onboarding via Active Directory & EntraID
* Supporting and managing technical systems via RMM tools, escalating issues when needed
* Maintaining IT operations documentation and procedures
* Assisting with Asset List management and compliance tasks
EPOS Systems Management
* Configuring EPOS systems across venues, including web ordering tools
* Supporting menu programming, upgrades, and new venue launches
* Handling reporting queries and ensuring EPOS and inventory data integrity
* Collaborating with procurement and operations teams to align EPOS data with stock systems
What We’re Looking For
* Previous experience in a frontline IT support role, ideally within hospitality
* Experience with Active Directory, Entra ID, and Group Policy
* Skilled in Microsoft 365 administration (Exchange Online, Teams, SharePoint)
* Familiarity with RMM solutions and device patching
* Exposure to Hyper-V and Windows Server (2016+)
* Comfortable supporting multi-site environments with occasional travel
* Ability to work independently while collaborating with cross-functional teams
* Experience managing EPOS/POS systems in hospitality, retail, or events (advantage)
Ready to join a role where tech meets hospitality? Apply now and bring your IT and EPOS expertise to Buzzworks — keeping our venues connected, innovative, and running at their best.
Buzzworks is an equal opportunity employer. We believe a diverse, empowered team is key to our mission: to make people feel great through hospitality.
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