Job Title: Income Collection Officer (Supported Living) Salary: £36,276 Location: Agile / Leyland Contract: Permanent Hours: 36.25 hours per week Grade: 4 Supported Living Income Collection Officer at Reside With Progress RWP Working with tenants, their families, and supported living professionals to change lives. One of the UK's leading providers of high-quality supported living for people with a learning disability, autistic people and those with a mental health condition Why join RWP? We seek to positively impact people and communities by providing high-quality homes, supporting independence, and creating opportunities. We provide homes to over 4,500 people across the UK. We are trusted experts in our field, we work in partnership with commissioning bodies to develop more supported living accommodation. Your Role as Supported Living Income Collection Officer for RWP: This is a fantastic opportunity for someone who thrives in a fast-paced customer-focused environment and is motivated by achieving results that matter. You will manage a caseload of rent accounts, proactively contact tenants and their representatives to prevent arrears and support them to access the financial help they are entitled to. This includes setting up affordable payment plans, providing Housing Benefit and Universal Credit guidance, submitting online benefit applications and taking timely action when accounts fall into arrears. You will also work closely with housing teams, local authorities and other partners to identify barriers and achieve sustainable solutions with a clear focus on helping tenants to maintain their tenancies. This is a Permanent contract, working 36.25 hours per week. What You Will Bring: Strong communication and customer service skills especially by phone Confidence to ask difficult questions and manage sensitive conversations Excellent organisation skills and the ability to manage a caseload A problem-solving mindset and proactive ‘can do’ attitude Experience working in income collection, housing or similar role A genuine interest in helping people resolve financial difficulties What We Offer: A competitive starting salary of £36,276 in recognition of your skill and dedication. A permanent contract to support job stability. A role within an established organisation celebrating 30 years of community building. A benefits package focused on work-life balance. Be Part of Our Next Chapter: As we honour our past and look forward to the future, we invite you to bring your talents to Reside With Progress. Apply now to join us in continuing to make a significant impact in the lives of many. Application Closing Date: 11:59pm Sunday 20 th July 2025 Interview Date: Thursday 31 st July 2025 RWP is part of Progress Housing Group and our people say they are proud to be Progress; we create spaces where you feel your contribution is valued, has purpose, and you are inspired and able to thrive. We are committed to creating a diverse and inclusive workplace. We encourage all qualified individuals to apply and particularly encourage applications from people in underrepresented groups .