To provide IT support to all customers in a full and professional manor. Assist with documentation creation and hardware/software management. Help run the remote support helpdesk and attend customers site if necessary. Be a member of our team and share our values – Friendly, Fun and Honest (Don't think of colleagues think of friends, treat customers as you would want to be treated. build rapport, ask questions about them rather than just the issue, what makes them tick?) Innovative and Expert (always review the new technology and don't be afraid to try something new or suggest something new) Hard Working (get to work on time, don't waste time, always thinking what can I do to help improve things) We do what we say, when we say (if you tell someone something then follow it through and ask for help if you are struggling) Customer Service is our number one product (people will forgive us if we do not fix their issue straight away as long as we are polite, courteous, professional, listen, be sympathetic and feedback to them regularly) • Resolution of IT issues to service targets (remotely and on-site) • Accurately maintain and update the Helpdesk System • Work collaboratively within a team environment • Build positive relationships with customers • Installation and configuration of Client, Server and Mobile software/ • Apps at client location. • Build, configure new PCs, Server and network devices to required • specifications. • Provide support for IT infrastructure components, including • desktops, Laptops, Applications and on-site telephony. • Maintaining internal support documentation. • Daily network monitoring and backup monitoring. • Server support and maintenance task management. • Server OS and hardware installation. • Provide out of hours support where required • Candidate must attend customer sites in a timely fashion. • This role requires frequent travel to customer’s premises all around • the year. • Maintaining high standards and professional image of the company • is an absolutely necessary at all stages. • Preparing regular end of day reports on the tasks assigned is • required. • This role requires a good positive attitude towards job, tasks, clients • and event at all times. • Constantly improving IT support skills is absolute necessary and a • passion for learning is a must. • Any reasonable task. Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace. Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience. Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to: • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage. • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components. • Prioritise systems support tasks and monitor and maintaining system performance. • Maintain regulatory, legal and professional standards. • Support the information systems needs for your business. The right candidate will be retained and have a perm job after. Promotion prospects and salary increase plus annual bonus scheme. Full UK drivers license and vehicle required