Overview
Contract Type: Permanent
Hours: 37.5 hours per week, between 8am – 6pm on a rota basis (Monday–Friday)
Workstyle: Roaming, mixed home working and office
Closing Date: Sunday 14 September 2025
Location: Wolverhampton office, WV10 6TB (phone-based role with a combination of home and office working after training)
About the role
As a Customer Services Advisor, you’ll be the first point of contact for our customers—handling inbound calls and digital queries with professionalism, empathy, and efficiency. Whether it’s a repair request, a rent query, or an issue in the home, you’ll guide customers to the right solution and help build stronger communities through every interaction.
Responsibilities
* Respond to a wide range of customer queries via phone and digital channels
* Deliver clear, accurate information and solutions in a timely manner
* Work collaboratively with other teams to resolve customer issues
* Keep detailed records of customer interactions and follow up as needed
What we’re looking for
* Natural problem-solver who responds swiftly and effectively
* Confident communicator able to handle a busy call queue with professionalism
* Friendly and approachable, yet decisive and action-oriented
* Resilient and adaptable in a fast-paced contact centre
Key Qualifications & Requirements
* Experience in a contact centre or high-volume customer service is beneficial
* A positive attitude and genuine desire to help customers
* Strong IT skills and attention to detail
* Ability to stay calm and focused under pressure
* Commitment to building a long-term career in customer service
Benefits
* Competitive salary and benefits package
* Opportunities for career progression within the contact centre
* Comprehensive training and development programmes
* Performance-based bonuses and incentives
* Flexible working arrangements for better work-life balance
* Positive work culture and supportive team environment
About Bromford
We’re part of Bromford Flagship, a leading housing provider delivering community-focused services across the Midlands and South West. We provide thousands of homes and serve tens of thousands of customers with a strong, capable team and a mission to help people thrive.
Diversity & Inclusion
We are committed to recruiting, developing and retaining colleagues who reflect the diverse communities we serve. We are a Disability Confident (Level 2) and Menopause Friendly employer and support the Armed Forces covenant. We welcome applicants from all backgrounds to apply.
How to Apply
Apply now to join our team and contribute to delivering exceptional service to our customers—one call at a time. The closing date for applications is Sunday 14 September 2025. Interviews will be held between 15 and 26 September at our Wolverhampton office.
Notes: This is a permanent, full-time role with 8am–6pm hours on a rota basis, with a mix of office-based and home working after training.
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