Overview
We are seeking a compassionate, organised, and proactive Complaints Officer to join our GP Practice team. In this role, you will be responsible for managing and resolving patient complaints efficiently, ensuring a high standard of patient care and service quality. You will act as a key liaison between patients, clinical staff, and management to address concerns and improve overall patient satisfaction.
Granta Medical Practices has been formed with the merger of five of the largest Practices in South Cambridgeshire: Sawston Medical Practice and Linton Health Centre, Barley Medical Practices, Shelford Medical Practices and Royston Health Centre. We provide medical services to 59,000 patients with a dedicated and enthusiastic team of clinicians and support staff over 6 sites. We are committed to delivering excellence in primary care for our patients while being sustainable and rewarding for our team.
Responsibilities
* Manage and resolve patient complaints efficiently and professionally.
* Act as a primary liaison between patients, clinical staff, and management to address concerns promptly.
About the Practice
We are a multidisciplinary, cross-site team dedicated to guiding the right issue to the right professional first time, enabling GPs to focus on clinical care. We strive to provide high-quality primary care with the resources of a fully integrated PCN.
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