Piccadilly One is working with a successful UK organisation that is currently looking for a well-rounded IT Support Contractor to join its IT Support Function.
This role is offered on an Inside IR35 basis, Hybrid Working available, 3-6 months.
Tech stack and duties below.
Responsibilities
* Provide 1st line technical support.
* Collaborate with the wider IT Team / 3rd Line when needed and communicate effectively with all stakeholders.
* Ensure customer interactions are managed efficiently and effectively, logging all interactions thoroughly on the ITSM tool.
* Provide a clear communication channel between customers and the IT organisation, managing expectations and setting the standard of behaviour for customer engagement.
* Maintain a high level of customer service, understanding the impact issues have on customers and our business.
* Adhere to, promote, and support the business's Information Security policies.
* Work closely with fellow IT Support Analysts to share information and knowledge.
* Ensure the correct procedures are followed for escalating major incidents when reported.
* Ensure accurate and informative information is recorded within tickets.
Requirements
* IT Service Call Management.
* Remote Support.
* Laptop builds - Win 10 to Win 11.
* Fundamental Desktop troubleshooting.
* Password resets, permissions, new starters, access changes.
* Desktop and Laptop device setup and support.
* iOS and Android device setup and support.
* Providing a high degree of customer service.
* Great Telephone Manner.
* Excellent communication skills (IM, Chat, Email etc.).
* Takes ownership for incidents and problems.
* Patience and understanding when communicating with users.