Role Overview
We are seeking a highly organised and detail-oriented Transport Administrator (Nights) to join our busy transport team. This role plays a key part in ensuring the smooth day-to-day operation of our transport department, with responsibilities covering communication, compliance monitoring, documentation, reporting, and customer service.
The ideal candidate will have excellent communication skills, a proactive approach to problem-solving, and a strong understanding of transport and compliance processes.
Key Responsibilities
Communication
* Respond promptly and professionally to incoming calls and emails.
* Resolve customer and driver queries effectively with clear communication.
* Maintain accurate records of communications for audit and traceability.
Liaison & Coordination
* Support the Transport Management Team with daily operations.
* Relay operational updates to drivers, depot staff, and stakeholders.
* Coordinate with Warehouse, Planning, and Customer Service to ensure timely deliveries.
Documentation & Record Management
* Collect and chase delivery notes, PODs, defect reports, and driver hours.
* Ensure all documentation meets legal retention requirements.
* Keep transport records updated in line with company and statutory regulations.
Compliance Monitoring
* Support Operator Licence compliance by monitoring vehicle, driver, and tachograph records.
* Track driver hours, rest breaks, and WTD compliance.
* Maintain records of driver licence checks, training, and medicals.
* Ensure servicing, MOTs, and defect reports are logged and tracked.
* Prepare documentation for internal and external audits.
Reporting & Data Analysis
* Produce operational statistics and compliance reports (delivery performance, fuel usage, infringements).
* Highlight risks, anomalies, or non-compliance to management.
Administrative Support
* Undertake filing, scanning, and accurate data entry.
* Process and validate customer orders.
* Communicate customer instructions clearly to drivers and depot staff.
Issue & Complaint Resolution
* Manage customer and supplier complaints through to resolution.
* Escalate repeat issues and suggest preventative actions.
Customer Requirement Management
* Process customer requests in a timely and controlled manner.
* Ensure all work is logged for accurate billing and audit purposes.
Process & Audit Readiness
* Ensure all processes comply with Health & Safety, DVSA, and company policies.
* Maintain audit readiness with up-to-date documentation and systems.
Key Skills & Attributes
* Strong organisational and administrative skills.
* Excellent communication and customer service abilities.
* Attention to detail and ability to work under pressure.
* Knowledge of transport compliance and legislation (advantageous).
* IT literate with experience in MS Office and transport systems.
* Ability to work independently during night shifts.
What We Offer
* Competitive salary of £31,925.
* 28 days holiday inclusive of bank holidays.
* Full training and support provided.
* Opportunity to play a key role in a busy and growing transport operation.
Interested! Please call Multistaff on 01527 919 320 press option 2 and ask for Freddie.
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