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Lead Customer Service Advisor
Reference: MAY20258397
Expiry date: 2025-05-20 17:30:00.000
Location: Hoddesdon
Benefits: A superb range of exclusive, colleague-only benefits and discounts
This is an exciting opportunity for a Lead Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists at our busy site in Hoddesdon. As the first point of contact, you will liaise directly with the customer, the bodyshop, and third parties to ensure an excellent customer experience.
Your responsibilities include coordinating the Bodyshop, preparing job cards and files, maintaining an efficient filing system, providing vehicle progress reports, arranging courtesy cars, and collecting payments while ensuring security and insurance excess procedures are followed.
We value your interest and passion for our work. A professional appearance, customer focus, teamwork mentality, and IT literacy are appreciated. Problem-solving skills and the ability to escalate issues are advantageous, as is supporting retail sales development. Experience in a fast-paced customer-facing role within the automotive industry, such as dealership, accident repair, service, or sales, is essential. A full UK Driving Licence is also required.
Why choose FMG RS?
We offer a fantastic basic salary and much more:
* Uncapped monthly bonus schemes and guaranteed bonus during holidays
* Starting with 23 days annual leave, with options to buy or sell up to 5 days, plus public holidays and a birthday day off
* Free life assurance (x2 basic salary)
* Exclusive vehicle-leasing schemes
* Pension & Save-as-you-Earn schemes
* Well-being services including 24/7 GP, mental health support, physiotherapy, Health Cash Plan, Dental, and Travel Insurance
* A Benefits App with retailer discounts and cashback deals
* Wagestream App for financial control, discounts, and coaching
* Part of ZIGUP, a leading provider of mobility solutions across UK, Ireland, and Spain
* Reward opportunities through customer volume and bonus schemes
* Investment in your growth and career progression
* Growing industry presence with investments in EV capabilities, workshops, and training centers
Join the FMG RS family
With the best people in the industry, we believe no one else can do what we do as well as we can. So, what are you waiting for?
We are agile. We are experts. We are imaginative. We are reliable.
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