About the role
As a Partner on our service counters, you'll have the opportunity to demonstrate your knowledge and passion for food, ensuring it is ethically sourced and recommending recipes to customers. You'll bring our ethos — passionate Partners serving food lovers — to life.
You will use your enthusiasm and friendliness to build lasting relationships with customers, positively impacting their impression of the Waitrose brand, earning their trust and loyalty, and helping to maximize sales and profit.
Key Responsibilities
1. Take responsibility for your food counter, maintaining high standards of presentation and hygiene.
2. Monitor stock levels to ensure popular products are available.
3. Handle open food carefully, following all health & safety protocols and reducing food wastage.
4. Stay informed about new products and Waitrose's food values, such as animal welfare.
5. Support the wider shop team with general shopkeeping tasks as needed.
Essential skills/experience you'll need
* Effective communication skills for teamwork and customer interactions.
Desirable skills/experience
* Experience in a customer-facing role.
* Experience in catering or hospitality.
* Interest and knowledge of current food and drink trends.
* Flexible approach to support the branch.
About The Partnership
We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re driven by our purpose to build a happier world, and as Partners, we share ownership and responsibility for our success.
We focus on being brilliant at retail, continuously innovating and diversifying, and maintaining our commitment to price, quality, and service. We foster an environment of kindness, respect, and inclusivity, where everyone can thrive.
As Partners, we make all the difference — and own it.
Important points to note:
Some roles may require pre-employment vetting, including DBS checks, which will be explained during recruitment. We encourage quick completion of any required documents to avoid delays. DBS checks will be conducted by a registered third-party body, and some roles may require financial probity checks.
We recommend applying promptly, as vacancies may close early if filled quickly.
We support flexible working arrangements to help Partners maintain a good work-life balance, including flexible hours, job sharing, or shorter contracts. Please discuss your preferences with the hiring manager during the interview.
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