Are you personable, confident, and passionate about delivering outstanding customer service?
We’re looking for a Training Coordinator to join our busy Licence Acquisition team on a full-time, fixed-term basis at our Bradford Head Office.
This Training Coordinator role is central to supporting drivers through their licence journey, ensuring progress is maintained and key milestones - particularly theory test bookings - are completed efficiently.
The role
As a Training Coordinator, you will deliver excellent customer service and after-sales support, playing a key role in ensuring a smooth, well-managed experience for drivers. You’ll proactively engage with drivers, provide clear guidance, and keep work-in-progress moving to avoid delays.
This opportunity is ideal for a Training Coordinator with strong customer service experience who enjoys working in fast-paced, process-driven environments such as transport, logistics, or resourcing. It also suits someone looking to take ownership of tasks and progress their career within a growing organisation.
What you’ll be doing?
As a Training Coordinator, you will work independently and collaboratively to support drivers, customers, and internal stakeholders. Key responsibilities include:
* Making outbound calls to drivers to support and book theory tests
* Clearly explaining the theory test process and outlining next steps
* Encouraging timely progression through the licence journey
* Updating internal systems accurately after every interaction
* Following up with drivers who have not responded to previous contact attempts
* Ensuring all required confirmations (e.g. Terms & Conditions) are completed prior to booking
* Escalating issues, risks, or delays to the Licence Acquisition team where appropriate
* Maintaining a professional, supportive, and customer-focused approach at all times
What we’re looking for?
To succeed as a Training Coordinator, you will ideally bring:
* The ability to work independently and use your own initiative
* Strong organisational and administrative skills
* Excellent communication and interpersonal abilities
* Previous customer service experience with ownership of processes
* Strong IT skills and the ability to learn bespoke systems quickly
* Proficiency in Microsoft Office, particularly intermediate Excel (data management, pivot tables, lookups)
* A full UK driving licence
Experience or knowledge of the transport and logistics sector, driver compliance, or licence acquisition would be highly advantageous, though not essential - full training will be provided.
Why work for Driver Hire?
We’re committed to fostering a positive and inclusive working environment where our people feel valued, supported, and empowered to grow.
Our Training Coordinator rewards package includes:
* Salary: £25,175.26 per annum
* Contract: Fixed-term [12 month], full-time
* Location: Bradford Head Office
* Hybrid working, working hours: late shift – 11:00am to 7:00pm
* Pension scheme
* Healthcare scheme (post-probation)
* 33 days annual leave (including Bank Holidays)
* An extra paid day off for your birthday
* Free on-site parking
* Optional paid volunteering day
In our most recent staff survey (December 2025), 96% of employees said they are proud or very proud to work for Driver Hire.
Interested?
If this sounds like the right Training Coordinator opportunity for you, we’d love to hear from you.
Apply now - shortlisted candidates will be contacted within 14 days