Play a pivotal role in the core Operations team, working to continually improve both the scope and outputs of the quality assurance service offered to the business working closely with other design and operations team members in delivering support.
Ensure that the project quality plan is functionally compliant with Dalkia’s ISO9001 procedures, identifying quality assurance scope, major constraints and contract requirements. Establish and agree key methods of construction quality checks, hold points, installation and commissioning planning.
To provide positive management for Dalkia on quality issues and promote the adoption of quality assurance best practice and an enthusiastic quality assurance culture that delivers positive commitment to, and engages all employees in, continuous improvement in quality performance.
Key Responsibilities and Accountabilities
1. Ensure full compliance with the Dalkia Quality process requirements
2. Apply appropriate governance and oversight to quality requirements for Specialist Services
3. Compile a surveillance plan to address Quality related risks associated with the Specialist services Operations Portfolio.
4. Complete internal audits in line with agreed surveillance plan across the Dalkia Specialist Services business units.
5. Reviewing, commenting on and assisting with the mark-up of Quality Plans, Quality Programmes and Project Quality Documents
6. Assisting Project Managers and Site Managers in carrying out surveillance, inspection and audit visits to manufacturers and sub-contractors on or off site as required
7. Acting as team champion for Quality Assurance by:
8. Being our first point of contact with both Dalkia Engineering and the clients QA Groups
9. Ensuring the project activities comply with Corporate Quality standards & procedures.
10. Acting as first point of contact for advice on Quality Plans and Quality arrangements for Specialist Services
11. Maintaining awareness of relevant procedures and disseminating information on requirements, changes, and updates by establishing and maintaining links with Dalkia Engineering QA Manager
12. Identifying and driving continuous improvement opportunities within the Project Delivery System (PDS) and associated Quality Management System
13. Assisting in maintaining supply chain & contractor quality arrangements; including monitoring of their quality plans, method statements and other procedures
14. Establish, monitor, and supporting change management including Design Change Notifications (DCN) and Early Warnings / Compensation Events
15. Maintaining and logging of surveillance close outs, non-conformities and associated trend analysis
16. Complete a monthly report on quality performance identifying good practices and any deteriorating trends to the Specialist Services Senior leadership Team
17. Assisting with document control issues, including project close out and archiving activities
18. Contribute to Lessons Learnt process throughout the Project lifecycle
Health & Safety
All employees are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy.
Working Relationships
Internal
19. Work with the Dalkia Heads of Operations, Site Leads and Project Managers and Engineers, Designers to ensure collective responsibility and a shared desire for success
20. Document Controller
21. Procurement Coordinator
22. Project and Planning Control Lead
External
23. Client representatives; Validation Engineer, SHE Manager, Project Manager, Construction Manager, Construction Superintendent
Qualifications, Experience, Knowledge and Skills
The knowledge, skills, qualifications and experience relevant to the position are:
Essential
24. HNC/HND qualifications in Quality Management
25. Demonstrated proficiency in auditing and surveillance of Dalkia and sub-contractor activities
26. Demonstrated proficiency in Quality Management standards and guidelines including the current versions of BS EN ISO09001
27. Internal and external Auditor in Quality Management.
28. Demonstrated proficiency in Quality Management practices, methods and processes. This should include experience within Projects Quality Management
29. Practical understanding of services discipline associated with the role.
30. Collaborative working environment experience
31. Experience in the management of a wide range of construction operations, including phasing and contingency planning, together with testing and handover
32. Strong leadership skills, with a collaborative leadership style
33. Strong work ethic
34. Strong decision-making ability
35. Strong communication and problem-solving skills Able to provide expert knowledge to support the governance and oversight of the Quality requirements
36. Experience should include a focus on safety performance management and effective influencing of construction teams (Both Internal Staff and Specialist Contractors).
Desirable
Highly Regulated Industries, not limited to –
37. Life Sciences Industry specific experience
38. GMP knowledge
39. Nuclear Industry experience
Competencies
The core management competency framework for the position are:
40. Providing Direction – creates a clear understanding of what needs to be achieved and provides the necessary guidance
41. Obtaining Results Through People – supports, challenges and develops others so that they can give their best and deliver against expectations
42. Drive For Excellence – manages activities to ensure high standards are achieved in all areas
43. Teamwork – manages the team to maximise their contributions and effectiveness, influencing personal commitments
44. Communication – communicates clearly and concisely, impressing others and ensuring understanding of all relevant information in all circumstances
45. Planning, Organising & Executing – plans ahead, organises and schedules activities and resources, monitoring the execution against timescales and plans
46. Commercial/ Financial Awareness – understands and applies commercial and financial principals, viewing issues in terms of costs, profits / returns, budget control, markets and added value
47. Risk Management – effectively manages risks and ensures that the interests of the business, others and self are protected
48. Customer Awareness – effectively manages relationships in the supply chain, responsive to the needs of the customer, aims to deliver customer satisfaction
49. Health, Safety Environmental – effectively manages HSE aspects within the business, ensuring compliance and welfare of team members