About LEGENDS & ASM GLOBAL
Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.
Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.
ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues, stadiums, arenas, convention centres and theatres.
Our organisation is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!
About the Role
We have a rare and exciting opportunity to join our team as Head of Operations. Reporting to our General Manager, you will be responsible for supporting the safe and effective operation of Utilita Arena Newcastle with specific responsibility for events and security.
As part of the venue leadership team, you will drive the venue’s strategic goals and objectives. You will be an innate leader, overseeing a dedicated team whose mission is to ensure our venue is always compliant and that all standards, policies, and procedures are followed impeccably.
You will own and deliver, planning and delivery of our events, paying particular attention to maintaining ASM + Legends' high levels of customer/client care and satisfaction. We are looking for a creative thinker, someone solution-focused who will constantly explore ways to evolve their team by introducing new and innovative ways of driving success in your division. This is an exciting time to join our business, and you can add value from day one of joining us.
What we can offer
Hosting events is what we do best, and we want our People to experience that too- enjoy access to discounted tickets to unleash your superfan for all your favourites.
You will work hard at ASM, but you will be rewarded with lots of time to relax and rest with 25 days of annual leave
We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you’re contributing to our success with our Life Assurance policy.
A healthy contribution of % Pension so that your golden years are spent ticking off the items on your bucket list.
Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield, ASM will support with these unexpected costs. For you and any children.
We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace.
We are visionaries: both physically and metaphorically! When you join ASM you will be entitled to eye care vouchers and a contribution towards any glasses you require.
Pedal your way to a greener, healthier commute—join our Cycle to Work scheme and turn every ride into a win for you and the planet
Great people know great people! Refer a friend through our Employee Referral Scheme and get rewarded for helping us build an amazing team
Key Responsibilities:
* Management of all Facilities, Estates and Security Teams, ensuring compliance with all company, statutory, employment legislation, health and safety, and legislative polices, standards and procedures, including training.
* Assist with contracting and delivering an annual programme of mixed events.
* Attend events as EOD or Duty Manager
* Oversee the negotiation, implementation and management of service contracts, e.g. security and cleaning.
* Assist in the review and update of emergency procedures and risk assessments.
* fan guest experience channels, including accessibility and customer service correspondence.
We are looking for someone with:
* A demonstrable career of working in Estates/Facilities/Operations in Events/Stadia in a senior management position – Essential
* Strong knowledge of event and building management, maintenance and custodial functions in various areas, including M&E, Security, House Keeping and Health & Safety - Essential
* Innate interpersonal skills and the ability to build strong, lasting business relationships with stakeholders at all levels – Essential
* Innate organisation and communication skills - Essential
* IT and System Literate – Essential
Recruitment Process Outlined:
* 1st Stage- Intro call with Talent Team
* 2nd Stage- F2F Interview with Venue General Manager
Inclusive Workplace
At ASM Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.
We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.
If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.
If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date.
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