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We’re looking for a Senior Receptionist to join our team at the prestigious HCA UK Primary Care Team in Manchester. From time to time, you may be asked to work at our Wilmslow Clinic as well, and travel for this will be paid.
As a Senior Receptionist, you will be responsible for managing the Front of House within your clinic. You will provide a caring and efficient patient experience from start to finish, consistently delivering high-quality five-star customer care to both internal and external clients. You will also be involved in some administrative work alongside your reception duties.
This is a fantastic opportunity to work in a wonderful location as part of our friendly and supportive Primary Care team.
What you'll do:
* Welcome all patients, visitors, and staff to the Front of House area, providing information and handling enquiries in a friendly and professional manner at all times.
* Book appointments accurately for all types of requested appointments, whether face-to-face or follow-up.
* Register and update patient details correctly on the relevant practice management systems.
* Collaborate with GPs, Technicians, Patient Navigators, and Resource Management.
* Line manage Reception staff at your site, ensuring ongoing development, coaching, and training.
What you'll bring:
* A good general level of education.
* Previous reception experience is essential, ideally within healthcare.
* Proven ability to work flexibly and accurately with changing priorities and to deliver a confidential, high-quality, customer-focused service.
* A friendly "can-do" attitude.
Being part of one of the largest providers of privately funded healthcare means our patients have access to the latest treatments, technology, techniques, medication, and facilities. As part of a large multisite, established healthcare group, we offer unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritize your mental and physical wellbeing.
We offer a range of flexible benefits that reflect the valuable contributions our teams make every day. As a Senior Receptionist, you'll be eligible for:
* 25 days holiday each year (plus bank holidays), increasing with service, with options to buy or sell leave.
* Private Healthcare Insurance for treatment at our leading hospitals.
* Private pension contribution, which increases with length of service.
* Season Ticket Loan and Cycle to Work scheme.
* Group Life Assurance from day one.
* Critical illness cover.
* Enhanced Maternity and Paternity pay.
* Corporate staff discount for all facilities, including Maternity packages at The Portland.
* A comprehensive range of flexible health, protection, and lifestyle benefits.
* Discounts with over 800 major retailers.
Culture and values
At HCA UK, we believe exceptional care starts with our people. We celebrate the unique perspectives and experiences each individual brings, knowing that when you feel seen, heard, and supported, you can perform at your best for our patients and colleagues.
Our mission is simple: above all else, we’re committed to the care and improvement of human life. To achieve this, we live and breathe four core values:
* Unique and Individual: We recognize and value everyone as unique and individual.
* Kindness and compassion: We treat people with kindness and compassion.
* Honesty, integrity, and fairness: We act with absolute honesty, integrity, and fairness.
* Loyalty, respect, and dignity: We trust and treat one another as valued members of the HCA UK family, with loyalty, respect, and dignity.
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