Team lead

Job Overview

CNWL Milton Keynes (MK) is entering an exciting period of transformation as we bring together our administrative teams from across Adult and Children’s Community Health Services.

Our vision is to build a modern, future‑focused administrative service—one that embraces technology, strengthens our workforce, and creates resilient, empowered teams dedicated to delivering an excellent experience for patients, parents and carers.

Main duties of the job

To support this journey, we are recruiting Band 5 Team Lead to our Single Points of Access for Children’s services (CSPA) and Business Support Team (BST). These roles will work closely with the Operations manager for Business Support as part of the wider Business Support and Administration Service.

Roles available 1.0 WTE Team Lead BST and up to 0.36 WTE Team Lead CSPA.

Working hours will be across Monday to Friday 8am-5pm.

These roles are a vital part of the front‑end service for Milton Keynes Community Health Services. You will join a highly motivated and supportive team, playing a key role in ensuring our services run smoothly and efficiently.

Working for our organisation

The SPA and BST provide a crucial link between patients, carers, healthcare professionals and CNWL clinical services, acting as both an internal and external point of contact. Our staff manage all incoming communications from service users and professionals, coordinating referrals, supporting appointment management, and ensuring enquiries are handled promptly, professionally and with compassion.

We are keen to hear from people who can lead teams with compassion while driving change and improvement, who are organised, proactive and seek to delivering excellent services.

Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.

As such, if you don’t meet the Transitional Provision we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre‑Screening Immigration section of your application form.

Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).

For further info please visit: Skilled Worker visa: Overview - GOV.UK

Detailed Job Description And Main Responsibilities

To support BST Operations Manager in the day-to-day management of the administrative services across the service lines.

• To lead on the development, implementation and maintenance of office practices and standard operating procedures (SOPs) to ensure that all non-clinical requirements of the teams are met.
• To provide a comprehensive and confidential service to clinical services and key stakeholders.
• Effective management of the day-to-day operational delivery of the BST/CSPA and all admin functions.
• To support the management team with the management of the health roster in all the teams, ensuring accurate information is inputted, approval and finalisation is done on time by all the teams in the service and staff have the necessary training locally. Where required to pull bespoke roster reports.

Person specification

Essential criteria

• Educated to Degree or Higher National Diploma, NVQ Level 4 or evidence of equivalent standard of practice
• Operational experience in a managerial role
• Staff management including objective setting and appraisal, performance review and people development

Desirable criteria

• Management qualification
• Knowledge and experience of working with the NHS
• Demonstrable experience of working in customer care, may include dealing with complaints and issues.