About The Role
At GSF Car Parts, the role of a Retail Assistant is essential in delivering excellent Customer Service. You will be a key member of the team, contributing to branch and individual targets through face-to-face sales, servicing click and collect orders, and developing strong customer relationships.
Main duties include:
* Serve trade and retail customers for click and collect and general orders, maximizing sales where possible.
* Pick relevant parts from the warehouse to fulfill customer orders.
* Assist the sales team with product promotions by answering telephone and electronic queries.
* Fully satisfy customer needs regarding part orders, returns, or queries.
* Check customer returns for resale, warranty, or surcharge.
* Contribute to a positive team environment and work on personal sales targets.
* Utilize the E-learning portal to enhance product knowledge and performance.
* Maintain cleanliness and tidiness in customer-facing areas.
* Develop strong relationships with customers and understand their garage needs.
* Represent the company professionally, promoting our values and maintaining a good image.
* Work towards achieving relevant KPIs.
Working hours:
20.5 hours on average, Monday to Friday, including alternate Saturdays.
About You
What you'll need to succeed:
* Experience in customer service or retail within a customer-facing role.
* Target-driven and motivated to achieve results.
* Excellent customer service skills.
* Positive approach to resolving customer queries.
* Proficient in IT and computer systems.
* Ability to work well with others.
* Strong attention to detail.
* Knowledge of car parts or the automotive industry is advantageous but not essential.
* Knowledge of MAM, Allicat, MS Office is desirable.
What we'll offer:
We support our team members' health, wealth, and lifestyle with benefits such as:
* Performance-based bonus opportunity.
* 20 days annual leave plus up to 5 additional days with service.
* Free flu vaccination.
* Health & wellbeing tools.
* Support from pension experts.
* Life assurance scheme.
* Discounts from various brands including Asda, Nike & John Lewis.
* Financial wellbeing products including advances and savings schemes.
* Paid time off for volunteering.
* Training and career progression opportunities.
About Us
GSF Car Parts is a leading UK automotive parts distributor, supplying thousands of independent garages across the UK and Ireland. With over 175 branches and a turnover exceeding £475 million, we operate under a unified brand since November 2021. Our support functions include procurement, marketing, and IT systems, including our industry-leading catalogue system, Allicat, and the Servicesure garage programme.
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