The world’s leading organizations and global players choose Proskauer to represent them when they need it the most. With 800+ lawyers in key financial centers around the world, we are known for our pragmatic and business-savvy approach.
Proskauer is the place to turn when a matter is complex, innovative, and game-changing. We work seamlessly across practices, industries and jurisdictions with asset managers, private equity and venture capital firms, Fortune 500 and FTSE companies, major sports leagues, entertainment industry legends and other industry-redefining companies.
The Applications Operations Analyst focuses on the operational support and continuous improvement of enterprise application environments, ensuring high availability, security, and performance. The ideal candidate will be responsible for day-to-day maintenance, patching, monitoring, and user support across critical systems, while also contributing to process improvement, documentation, and integration stability.
Responsibilities include, but are not limited to:
* Perform ongoing system maintenance, patching, and upgrades in coordination with change management procedures.
* Manage user access controls, including provisioning, de-provisioning, and access reviews.
* Monitor system health and performance; initiate health checks and proactively remediate issues.
* Respond to and resolve incidents and service requests in line with SLAs.
* Provide break/fix troubleshooting and root cause analysis across supported systems.
* Execute system configuration changes and support business application integrations.
* Remediate application vulnerabilities in collaboration with Information Security.
* Participate in security audits and access reviews.
* Ensure compliance with firmwide data protection and change management policies.
* Conduct retrospectives and post-incident reviews to identify process and system improvements.
* Maintain and improve environment documentation, runbooks, and support knowledge base articles.
* Track and report on improvement KPIs (e.g., ticket trends, patching success rates).
* Identify inefficiencies and propose automation or process changes.
* Monitor application performance and assist with capacity planning and tuning.
* Collaborate with infrastructure teams to support system scalability and optimization.
* Review, prepare, and implement approved changes following structured change control processes.
* Support application deployments and participate in test validations.
* Provide integration support across dependent systems and external vendors.
* Facilitate alignment between delivery teams and Information Security, Infrastructure.
* Track and report on application usage, adoption trends, and user engagement using analytics tools.
* Measure and report system uptime, availability, SLAs, and service performance trends.
* Partner with stakeholders to define and monitor adoption success criteria for newly implemented applications.
* Use telemetry and analytics to identify opportunities for user enablement and feature optimization.
* Ensure successful completion of automated jobs and other scheduled operational tasks.
Qualifications:
* Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience).
* 3+ years of experience in enterprise application support or IT operations.
* Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools.
* Understanding of access management, patch management, and vulnerability remediation processes.
* Familiarity with ITIL practices (Incident, Problem, Change, and Configuration Management).
* Strong troubleshooting, analytical, and communication skills.
* Ability to work collaboratively in a team environment.
* Experience with documentation and support knowledge base tools.
* Experience in legal, finance, or professional services environments.
* Exposure to application performance tuning, cloud platforms, or scripting (e.g., PowerShell, Python).
* ITIL Foundation or other relevant certifications.
This position will require physical presence in Proskauer’s offices on a regular basis (at least 3x per week, or more, if it becomes the policy of the Firm or as business needs require).
Proskauer is committed to providing a work environment that includes equal opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.
Any personal data shared with us will be processed in accordance with our Prospective Personnel Data Protection Notice which can be found at https://www.proskauer.com/privacy-policy/prospective-personnel-data-protection-notice-london