Job Description
Retailer Customer Success Team - UK, Oxford office
About this job
Our Analysts are vital to NQ’s success. They work every day with our client base, which includes most of the major FMCG brands you see in the supermarket as well as most of the retailers where you’ll find these products.
Our clients trust our Insights Analysts, coming to them when they have challenges and questions. NIQ’s Analysts work with our clients to create and present analyses based on the world’s best datasets.
We are confident and capable crafters of compelling insights and deliver clear and actionable recommendations to our clients, helping them grow their business.
The role involves working collaboratively with the client and alongside a talented NIQ team, using both EPOS and Consumer Panel data.
You will make a difference by developing a deep understanding of the retail landscape, current market trends and the client’s business to identify how NIQ can bring maximum value to the client partnership. Experience with Consumer Panel is certainly a positive, however, a fast-track training programme will be put in place to support the learning of the methodology and tool.
Responsibilities
1. Developing and maintaining strong relationships with both client and internal stakeholders
2. Identifying key client business issues and translating them into analytical briefs
3. Delivering outstanding analysis and insight to the client
4. Contributing to ongoing training and development of our people and capabilities
5. Developing and delivering against account plans and key KPIs to support the client’s and NIQ’s business objectives
Requirements
6. The drive to deliver a high standard of work in a dynamic and exciting retail environment
7. Curiosity and passion for the FMCG industry allied with good business acumen
8. Experience with Consumer Panel is certainly an advantage.
9. A willingness to challenge client hypotheses and bring a new perspective and a positive and creative attitude to problem-solving, both externally and within NIQ
10. Proficiency and experience in working with technology platforms to manipulate data and extract insights and capability to hold confident and commercially adept data-led conversations with the client
What we can offer
We provide the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s populations. Focusing on consumer-packaged goods manufacturers and retailers, we combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation and redefine what’s possible.
Working with our Retailer Customer Success team gives you access to:
11. Our amazing 'people first' culture with plenty of flexibility
12. Career & Learning development
13. Making an impact within a large FMCG retailer
14. Becoming an expert within UK retail environment
Additional Information
Our Benefits
15. Flexible working environment
16. Volunteer time off
17. LinkedIn Learning
18. Employee-Assistance-Program (EAP)
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles:
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the