Join to apply for the Service Coordinator - Learning Disabilities role at iBC Healthcare
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Join to apply for the Service Coordinator - Learning Disabilities role at iBC Healthcare
This range is provided by iBC Healthcare. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Job Title: Service Coordinator
Reports to: Registered Manager
Location: Kings Norton,Birmingham ,B30 3NU
Are you passionate about ensuring people with learning disabilities, physical disabilities, autism, mental health needs, and complex health conditions receive the highest standard of person-centred care?
IBC Healthcare is seeking an organised, proactive Administrator to play a vital administrative and coordination role in the smooth running of our Supported Living services.
You will work closely with the Registered Manager to ensure services are well-staffed, compliant with Care Quality Commission (CQC) regulations, and fully aligned with our values of respect, empowerment, and person-centred support. This is a varied role where no two days are the same, combining administration, staff coordination, compliance monitoring, and direct involvement in service quality improvement.
Key Responsibilities
* Oversee staff rotas, ensuring they meet the needs of the people we support (PWS) effectively and efficiently.
* Support recruitment and onboarding processes by offering start dates and coordinating new starter readiness.
* Monitor and maintain compliance, including supervisions, training records, and monthly quality reports.
* Complete service spot checks, identify improvements, and follow up on corrective actions.
* Assist with new referrals and smooth transitions into services, including care plans and risk assessments.
* Support safeguarding processes and assist in investigations where required.
* Ensure care documentation is accurate, up to date, and aligned with company and CQC standards.
* Produce reports, statistics, and updates for the Registered Manager and wider leadership team.
* Play an active role in team meetings, quality reviews, and operational discussions.
* Participate in the on-call rota and work flexibly, including evenings and weekends, when required.
About You
We’re looking for someone who is:
* Organised - able to manage multiple priorities while maintaining attention to detail.
* Person-centred - committed to ensuring the needs of the people we support remain at the heart of everything we do.
* Proactive - willing to step in, problem-solve, and support colleagues to deliver outstanding care.
* Professional and approachable - able to communicate effectively with staff, managers, and external partners.
Essential Requirements
* Full UK driving licence and access to your own vehicle.
* Experience working with vulnerable adults with learning disabilities.
* Strong communication skills, both written and verbal.
* Confident IT skills, including Microsoft Word and Excel.
Desirable
* NVQ Level 3 in Health and Social Care.
* Knowledge of Access Care Compliance (ACC) and Nourish systems (training provided).
Why Join IBC Healthcare?
* Be part of a passionate, values-driven organisation making a real difference.
* Ongoing professional development and career progression opportunities.
* Supportive leadership and collaborative working culture.
* Competitive pay and benefits package.
If you are looking to join a forward-thinking organisation and be part of something special, apply now and start your journey with IBC Healthcare.
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