Business intelligence analyst

Platform Support Analyst (Power BI / SQL)

We are seeking a proactive and technically capable Platform Support Analyst to join the team and play a key role in the day-to-day support, stability and continuous operation of the companies platform environment.

This role will act as the first point of contact for platform-related incidents, service requests and operational issues, ensuring effective coordination between Client Services, Operations teams and external engineering partners. The successful candidate will combine strong technical troubleshooting capability with data management and reporting expertise to support both operational delivery and wider business requirements.

Key Responsibilities

• Provide day-to-day operational support for the platform, ensuring high levels of availability, stability and performance.
• Act as the primary contact for platform-related issues, investigating, troubleshooting and coordinating resolution activities.
• Liaise with Client Services, Operations and third-party engineering teams to ensure incidents and requests are managed effectively through to resolution.
• Monitor platform health, identify recurring issues and contribute to continuous service improvement initiatives.
• Support release activities, maintenance tasks and operational change processes where required.
• Perfo...