Customer Support Executive Brackmills, Northampton | up to £26,000 | Monday–Friday, 8:30am–5:00pm or 9:00am–5:30pm | Permanent We’re recruiting on behalf of our client, an award-winning contract testing laboratory based in Brackmills, Northampton. Recognised for their innovation and positive impact, they provide high-quality testing and analytical services to healthcare, commercial and public sector clients across the UK. They’re now looking for a Customer Support professional to join their growing team. Working within a fast-paced environment, you’ll play a key role in ensuring customer satisfaction through efficient communication, coordination, and support. The Role You’ll act as a vital link between the laboratory team and their customers – handling enquiries, processing orders, updating clients on sample progress, and ensuring accurate data entry within internal systems. You’ll need to be organised, detail-focused and confident communicating with a wide range of customers. Key Responsibilities * Provide day-to-day support to clients, responding promptly to enquiries and requests * Dealing promptly with customer queries using ZOHO ticket & CRM system. * Liaise closely with laboratory teams to ensure client deadlines and requirements are met * Produce and issue reports, certificates, and other documentation in line with company standards * Maintain accurate records and assist with administrative tasks to support ongoing projects * Contribute to continuous improvement initiatives within the customer service process * Responsible for building and strengthening the customer relationship * Managing expectations and being the trusted point of contact for all * Liaising with business functions to support both the customer and the business * Coordination and resolution of customer queries About You * Previous experience in customer service, administration, or office support role * Confident communicator with strong written and verbal skills * Excellent organisational skills and attention to detail * Able to multitask and work efficiently in a fast-paced environment * Comfortable using Microsoft Office and data management systems * A positive, proactive and professional approach to problem solving * Ability to multitask and prioritise activities based on commercial significance Why You’ll Love It Here This is a brilliant opportunity to join a highly respected organisation that truly values its people. You’ll be part of a collaborative and forward-thinking team, working in a role that offers variety, responsibility, and genuine progression opportunities