Learning & Development OfficerLearning and Development Officer | CDD Operational Delivery | Birmingham
Are you ready to write your next chapter?
Make your mark at one of the biggest names in payments. We're looking for an experienced Learning and Development Officer to join our ever evolving Customer Due Diligence Operational Delivery team to help us unleash the potential of every business.
What you'll own as the Learning and Development Officer
1. Conduct regular assessments to identify training needs to address individual, departmental orpany needs related to customer due diligence, including but not limited to, regulatory changes, new products or services and emerging risks.
2. Develop and maintainprehensive training materials such as eLearning modules, workshops and presentations covering topics such as leadership skills,munication, UBO identification, source of wealth, sanctions screening.
3. Deliver engaging and informative training sessions to employees at all levels, ensuring that the content is tailored to their roles and responsibilities.
4. Engage confidently with stakeholders from other areas of the business tomunicateplex CDD concepts and processes.
5. Track and measure the effectiveness of training programmes through pre and post training assessment, surveys and other evaluation methods.
6. Coordinate with quality assurance and other internal departments to identify new training needs and/or changes to existing training curriculum.
7. Maintain a repository of training materials and resources to facilitate ongoing learning and development.
8. Stay abreast of trends and industry best practices to ensure knowledge remains up to date and effective.
9. Work closely withpliance, Legal and Human Resources teams to ensure that training programmes align with organisational objectives and regulatory requirements.
10. Improve organisational performance by meeting with management regularly to establish and maintain effective partnerships, developing performance models aligned with corporate strategic direction and business goals.
What you'll bring
11. Bachelor's degree in business administration, human resources or the equivalentbination of education, training, or work experience.
12. Experience working within a financial institution, payments firm or similar regulated industry.
13. A demonstrable understanding of legal/regulatory requirements surrounding Customer Due Diligence.
14. Certified to create, teach and implement process improvement, quality management applications, psychological and behavioural assessment instruments, performance management processes and models, management coaching processes and instructional design and adult learning theory.
15. Significant expertise in facilitating adult learning and group dynamics.
16. In-depth formal assessment processes, consulting services and I measurement practices.
17. A self-starter who fosters a positive inclusive, collaborative team culture by maintaining open professionalmunications and being a team player.
To learn more about the behaviors we value, checkout our values and behaviors.]
About the team
To learn more about our winning teams, check out our world-class teams that own it every day.
What makes a Worldpayer
What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify theplex.
We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open and winning and failing as one.