Overview
Join to apply for the Receptionist role at Klarent Hospitality
Job Ref: AM14780
Branch: Doubletree by Hilton Bristol North
Location: Doubletree by Hilton Bristol North, Bristol
Salary/Benefits: Competitive Salary
Contract type: Casual
Hours: Full Time
Hours per week: 32
Posted date: 14/09/2025
Closing date: 30/10/2025
What we offer
* £250, up to £1000 cash incentives when referring a friend to join our team - T&C’s apply
* Long service recognition cash bonus and free overnight hotel stays for services from 2 years and up
* Meals provided whilst on shift
* Sales incentives and initiative rewards
* Discounted / Free use of leisure facilities – “Hotel specific”
* Free Car Parking – “Hotel specific”
* Stays in our hotels at discounted prices or free stays as rewards & recognition incentives
* Opportunities for personal development within the Hotel Group Brand Portfolio
* Fully funded apprenticeships – T&C’s apply
* Annual Holidays entitlements inclusive of Bank Holidays
* Opportunity to buy additional holiday entitlements
* Pension enrolment
Ideal candidate
* Passionate and willingness to learn
* Positive attitude and someone who makes guests smile
* Genuinely friendly and caring
* Enjoys working as part of a team
* Ambitious and hardworking
* Excellent standards and competent level of IT proficiency
* Good organisational / time management skills
* Resilient, creative, able to multitask and work under pressure
* Ability to work morning, afternoon/evening, and weekends
* Able to deliver exceptional customer experiences all the time
The Role
* As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out
* Assist with and complete audits, as required
* Achieve positive outcomes from Guest queries in a timely and efficient manner
* Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
* Keep Front Office Manager and Reception Supervisors fully aware of relevant guest feedback
* Always demonstrate a high level of customer service
* Attend appropriate training courses and be an integral part of the Day/Night Team's training and development
* Demonstrate knowledge of hotel room categories, room rates, packages, promotions, and general product knowledge
* Maximise room occupancy and use up-selling techniques to promote hotel services and facilities
* Use correct procedures regarding foreign currencies, credit cards and cash in accordance with policy
* Comply with hotel security, fire regulations and all health and safety legislation
* Follow policies and procedures when working with front of house equipment and property management systems
* Follow company brand standards
* Assist other departments, as necessary
Easily accessible from both the M4 and M5 motorways, DoubleTree by Hilton Bristol North offers a convenient location, just 8 miles from the city center and close to popular attractions, museums and art galleries. Our LivingWell Health Club features a 24-hour fitness room, swimming pool, sauna, spa pool and steam room. When you’re feeling hungry, head to Brunel's Hat Restaurant for British classics or enjoy coffee in the lounge. 24-hour room service is also available.
About Klarent Hospitality
Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth. We pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Administrative
* Industries: Hospitality
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