About the Role
As a Service Manager (Supported Living), you will be responsible for delivering a high-quality, CQC-compliant supported living service across allocated supported living houses. You will lead and support Support Workers, ensure care planning and risk management are robust, and maintain strong relationships with service users, families, and local authorities.
You will work closely with the Deputy Manager, Registered Manager, and Director, contributing to audits, rotas, safeguarding responses, and service reviews. This is a hands-on leadership role, requiring flexibility, sound judgement, and the ability to make decisions that positively impact service users lives.
About Sky Vigil Care Ltd
Sky Vigil Care Ltd is a CQC-registered health and social care provider delivering high-quality supported living and domiciliary care services across Gloucester and surrounding areas. We are committed to providing safe, person-centred, and empowering support that enables individuals to live independently with dignity and choice.
We place strong emphasis on regulatory compliance, staff development, and continuous improvement, creating a supportive working environment where our teams can thrive while delivering outstanding care.
Key Responsibilities
Service Delivery & Compliance
* Ensure all service users have up-to-date care plans and risk assessments, reviewed at least annually or sooner if required
* Maintain compliance with CQC regulations, the Health and Social Care Act 2008, and internal policies
* Maintain up-to-date knowledge of STOMP, STAMP, and Oliver McGowan training requirements
Staff Management & Development
* Line manage Support Workers through regular supervision, performance monitoring, and support
* Complete unplanned supervision where performance concerns are identified and escalate appropriately
* Ensure staff complete Care Certificate training and all mandatory role-specific training
* Support staff retention through effective leadership, coaching, and mentoring
Quality Assurance & Auditing
* Complete monthly audits for allocated houses by the 10th of each month
* Act on audit findings, compliments, and concerns
* Ensure care documentation is updated following audits and reviews
Operational & Stakeholder Engagement
* Contribute to rota to ensure staffing levels meet service requirements
* Attend and contribute to monthly management meetings
* Conduct service user reviews with Local Authority Social Workers
* Liaise with Deputy Manager and Registered Manager on safeguarding concerns, ensuring timely and accurate responses
* Complete assessments and property viewings for new service users when required
Care & Professional Practice
* Provide direct care to service users as required
* Maintain confidentiality and professional standards at all times
* Promote health and safety and equality and diversity across services
Skills, Experience & Knowledge Required
* Strong understanding of CQC regulations and supported living services
* Experience developing person-centred care plans and risk assessments
* Experience supervising and supporting Support Workers
* Ability to work unsupervised, make decisions, and manage competing priorities
* Excellent verbal and written communication skills
* Confident using ICT systems (Word, Outlook, Excel)
* Ability to work effectively under pressure
* Positive, proactive, and solution-focused approach
Desirable
* NVQ Level 3 in Health & Social Care (or willingness to complete)
* Experience with on-call responsibilities
* Experience coaching, mentoring, and inducting new staff
JBRP1_UKTJ