Assistant Manager Opportunity: Join the Passionate DEBRA Retail Team in Dorking! Are you a motivated and customer-focused individual looking for a rewarding opportunity? DEBRA, the butterfly skin charity, is seeking a dedicated Assistant Shop Manager to join our team in Dorking. T his is a permanent, part-time position where you will play a vital role in the successful operation of our shop, helping us to raise essential funds and awareness. The Important Details: Position: Assistant Manager Location: DEBRA Shop, Dorking Contract: Permanent Hours: Part-time, 21 hours per week, 3 days out of 7 Pay: £12.71 per hour Salary: £13,879.32 per annum What's DEBRA All About? We are not just any charity; we're a passionate organisation striving for a world where no one has to suffer from Epidermolysis Bullosa (EB). Our mission is a world where no one suffers with Epidermolysis Bullosa. Our vision is that we live in a world where no one suffers with Epidermolysis Bullosa (EB) and we provide lifelong care, while seeking cures, for all those affected/impacted by living with EB. We are here to provide lifelong care and tirelessly search for cures for everyone affected by this challenging condition. Our core values – respect, passion, care, and inclusivity – are fundamental to our identity and make DEBRA a truly great place to work. We are committed to making a difference. These values are the foundation of our culture and are a significant element of being a Great place to Work. What you'll be doing: This is a hands-on role with varied responsibilities. You will be supporting the Shop Manager in the daily management of the shop, including: Sorting, pricing, and displaying donated items, including clothing, books, and homeware. Creating attractive window and in-store displays to maximise sales. Providing exceptional customer service and fostering a welcoming shopping environment. Maintaining shop floor standards and ensuring a clean and organised environment. Managing stock levels, which involves physical handling and movement of goods. Recruiting, training, and supporting our valued team of volunteers. Handling financial transactions and ensuring the security of the premises. About You: You possess strong teamwork and communication skills. You are organised, proactive, and able to use your initiative. You are comfortable with the physical demands of the role, including stock handling. You are passionate about delivering excellent customer service. Why work for us here at DEBRA! We offer a competitive salary and a comprehensive range of benefits, including: Auto enrolment Pension with DEBRA contribution, Life Assurance Scheme, Employee Assistance Program offering 24/7 support for staff and their families, Generous Training Budget (DEBRA has a learning culture and supports and encourages Employee Voice), Career Progression opportunities for ongoing personal development, Annual Leave: 20 days plus Bank Holiday (pro rata for part-time employees), Increased Holiday Entitlement and Long Service Awards, Exclusive Staff Discount, Personalised Recognition Awards, Opportunities for Apprenticeships and Internships. Additional Information: DEBRA is committed to safeguarding and promoting the welfare of vulnerable adults. Please note that all positions within our organisation are subject to a Disclosure and Barring Service (DBS) check and the receipt of two satisfactory work references. We are dedicated to promoting equality, diversity, and inclusion in all aspects of our work, including recruitment. Please advise if you require any reasonable adjustments during the recruitment or interview process. If you are enthusiastic about this opportunity and would like to join the DEBRA team as our new Assistant Shop Manager, please click ‘apply' today. We look forward to hearing from you!