1 week ago Be among the first 25 applicants
Are you a strategic leader with a passion for delivering exceptional experiences? Edgbaston Priory Club is looking for a Head of Experience to help shape the next chapter of our brand journey, joining us on a 9-12 month fixed-term contract to cover maternity leave.
As a premier racquets and lifestyle club, Edgbaston Priory Club is known for excellence - and this role ensures we continue to exceed expectations. You'll lead a talented team to grow membership, enhance the Club’s reputation, and deliver seamless, standout experiences to our members.
What you'll do:
* Lead the EPC Brand Experience: Ensure consistency, quality, and innovation across all member and guest touchpoints.
* Increase Awareness & Reputation: Execute strategies that elevate EPC’s profile and reinforce its position as a market leader.
* Drive Member Engagement: Oversee communications and campaigns that foster loyalty, excitement, and community.
* Inspire the Experience Team: Provide clear leadership and support to ensure continuity and excellence during the maternity cover period.
* Collaborate Across Functions: Partner with teams across marketing, digital, operations, and events to align on goals and deliver outstanding results.
You’ll need:
* Proven leadership experience in brand, marketing, or experience management—ideally within a premium, lifestyle, hospitality, or membership-based organisation
* Strong strategic and creative thinking with hands-on delivery capability
* Confident team manager and cross-functional collaborator
* Exceptional communication and stakeholder engagement skills
* Available for a fixed-term maternity cover contract.
About Us:
Edgbaston Priory Club is a premier racquets and lifestyle members’ club set in 14 acres of beautiful grounds in the heart of Birmingham. We have a vision to deliver exceptional member experiences which promotes racquet sport and wellbeing. We’re also a proud tournament venue, home to the Lexus Birmingham Open and British Junior Open squash.
If you're interested in this opportunity, please send your CV to Eleanor Bradshaw, Head of People and Culture, at eleanor.bradshaw@edgbastonpriory.com. We look forward to hearing from you!
Edgbaston Priory Club is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and identities.
Seniority level
* Seniority level
Director
Employment type
* Employment type
Temporary
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