Job Title: Client Facing Project Engineer
Department: Field Service Reports to: Operations Manager
Company Car
Field Based
25 days Holiday + BH
Covering: Leeds, Sheffield, Doncaster, Lincolnshire, Manchester.
GENERAL SUMMARY:
The Client Facing Project Engineer is responsible for all onsite service and support needs for our customers. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software, Office 365 and Sharepoint. The Client Facing Project Engineer will also carry out Project work and pre Sales Audits. The Client Facing Project Engineer will be required to write technical reports and assist the Sales team as required.
Essential Duties and Responsibilities:
* IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware
* Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
* Implement and support disaster recovery solutions
* Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
* Remote access solution implementation and support: VPN, Terminal Services, and Citrix
* System documentation to include system reviews and recommendations
* Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
Additional Duties and Responsibilities:
* Improve customer service, perception, and satisfaction
* Ability to work in a team and communicate effectively
* Escalate service issues that cannot be completed within agreed service levels
* Communicate to customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc.
* Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
* Develop in-depth knowledge of the service catalogue and how it relates to customer’s needs
* Document internal processes and procedures related to duties and responsibilities
* Enter all work as service tickets into Connectwise.
#J-18808-Ljbffr