Inside Sales Advisor
Full Time Permanent (36.25 hours per week)
This role can be based in either Caerphilly, South Wales or Tamworth, Midlands. We welcome applications from candidates in both locations.
We’re looking for a confident, self‑motivated sales professional to join our fast‑paced Inside Sales (Telesales) team as an Inside Sales Advisor. You will work in a fast‑paced B2B sales environment, managing inbound new business enquiries and following a structured sales model to maximise opportunity. The role involves qualifying enquiries, converting sales where appropriate, or passing larger opportunities to specialist teams.
Responsibilities
* Qualify and coordinate all new business enquiries for phs Hygiene, ensuring opportunities are directed to the appropriate sales teams.
* Capture accurate customer information using Salesforce to support a seamless customer journey.
* Identify customer needs and up‑sell opportunities within the Inside Sales remit.
* Manage new business enquiries for phs House Accounts, exploring additional sales opportunities.
* Focus on the quality and effectiveness of sales activity rather than volume.
* Follow up quotations within a 72‑hour SLA to close sales over the phone.
* Pass leads to relevant teams when required and accurately forecast revenue.
* Record and manage opportunities effectively using the CRM system.
The Ideal Candidate
You’ll be a confident communicator who thrives in a fast‑paced sales environment, with the drive to win new business and the judgement to reassign larger opportunities when appropriate. You’ll be self‑motivated, positive, and open to change, working collaboratively to improve performance and processes.
Essential Skills & Experience
* Strong communication and rapport‑building skills
* Commercially aware with an analytical mindset
* Ability to identify and act on sales opportunities
* Understanding of sales methodologies
* IT and CRM proficient with strong attention to detail
* Resilient, tenacious, and target driven
* Able to challenge constructively and work decisivelyWilling to undertake a 1–2 week induction at our Tamworth office
What We Offer
* Base salary of £24,166 per annum
* OTE £28,831 with uncapped commission
* 23 days holiday plus bank holidays
* Excellent training, development, and career progression opportunities
* Company pension, life insurance, and wellbeing support
* ILM management training opportunities
* phs Perks with savings of up to £1,000 a year
* Free access to virtual GP for yourself and your household
* Free on‑site parking
Equal Opportunity and Reasonable Adjustments
At phs, we pride ourselves on our diverse workforce and ensuring an inclusive environment for all staff. We remain committed to allowing teams to bring their true selves to work without discrimination.
Please let us know if we need to make any reasonable adjustments for you during the recruitment process.
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