To book MRI appointments within radiology at the Bristol Royal Infirmary. To monitor and manage active and backlog waiting list data, contacting patients via telephone and using Trust systems to create letters, emails and text reminders. To be aware of the referral history, ensuring appointments are arranged in the most appropriate department for patient needs and to monitor and notify referrers of rejected requests. To be the first point of contact for staff queries and patient complaints.
The postholder will be required to work 26 hours per week Mon Tues Wed Thurs.
Responsibilities
* Process outpatient appointments with patients by telephone in line with the PAP, including informing patients of any changes or cancellations to their appointment and re-book their appointment if required
* Record, maintain and update admission information on the Trust’s Patient Administration System (PAS)
* Register patients onto waiting lists and generate all associated paperwork in adherence with the PAP and Trust Outpatient Booking Procedures
* Book patient appointments in line with the PAP and arrange appointment related services as and when required (e.g. transport and interpreting services)
* Be responsible for the accurate entry of data to computerised databases, using all computer systems relevant to the role
* Check incoming email inbox(es) on a daily basis to keep up to date with departmental and Trust wide news and information
* Book MRI appointments within radiology at the Bristol Royal Infirmary
* Monitor and manage active and backlog waiting list data, contacting patients via telephone and using Trust systems to create letters, emails and text reminders
* Be aware of the referral history, ensuring appointments are arranged in the most appropriate department for patient needs and monitor and notify referrers of rejected requests
* Be the first point of contact for staff queries and patient complaints
About the Trust
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds;
UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them.
Contact
For further details / informal visits contact:
Name: Susan Thorne
Job title: Team Leader
Email address: susan.thorne@uhbw.nhs.uk
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