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Customer services advisor

Lincoln
Halfords
Customer service advisor
Posted: 1 October
Offer description

Overview

Job no: 560977 • Work type: Part time, 20 hours per week • Site: Boston • Categories: Retail Colleagues • Location: Lincolnshire • Salary: £10.20 - £12.41 per hour • Business Area: Retail


Responsibilities

* Deliver a wide range of fitting services including car parts fitting, technology fitting, cycle building and cycle servicing.
* Work with customers in-store and in the car park to deliver market-leading standards of service.
* Troubleshoot and help customers with practical problems, developing quick and efficient solutions.
* Develop practical problem-solving skills and the ability to work quickly and efficiently.


Benefits

* 25% off most of our products in Halfords Retail stores and online
* Discounts of up to 50% on garage bills at Halfords Autocentre
* Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
* At least 25% colleague discount at Tredz
* Life Assurance
* Uniform
* Discounts on groceries, holidays, insurance, days out, restaurants and more
* Employee assistance programme offering free, independent, confidential support and counselling 24/7
* Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes at reduced prices
* Option to join Sharesave scheme – save to purchase shares at a 20% discount
* Wagestream – access up to 30% of your pay as you earn it and save automatically from your salary
* Health Cash Plan - cash back towards healthcare costs and access to well-being services


Requirements

* Experience of delivering great customer service, ideally in a retail sales environment
* A proactive approach to helping customers and understanding their needs
* Availability to work on a rota basis, including weekends


Desirable

* Knowledge and skills in car parts fitting and cycle repair
* Experience of working towards and achieving sales targets

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

Update your details, view your application and progress.

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