Join to apply for the Restaurant Customer Advisor role at Dobbies Garden Centres
Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our restaurants—serving tasty food, ensuring food hygiene, and driving sales.
Responsibilities
1. Providing excellent customer service by assisting customers with various transactions across the store.
2. Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership.
3. Assisting with customer queries using product knowledge, including allergies and dietary requirements.
4. Maintaining cleanliness and store upkeep in collaboration with your team.
5. Working on the shopfloor and other areas as required, including stock management, cash handling, till work, take-to-car deliveries, and restaurant service—an excellent opportunity to develop new skills.
Who We Are Looking For
1. A passion for delivering a great customer experience with a friendly attitude.
2. Experience in a customer-facing role, preferably within hospitality.
3. Ability to work well within a team, build relationships, and enjoy a positive work environment.
4. Reliability, good presentation, and a proactive attitude.
5. Eagerness to learn and gain new experiences.
6. Ability to thrive in a busy, fast-paced environment.
7. Alignment with our values: being one team, continuous improvement, positivity, and a passion for gardens.
What We Offer
1. Generous annual leave with flexible holiday planning.
2. Uncapped store discounts: 50% in restaurants, 25% in garden centres, 10% in food halls.
3. Access to Wagestream for financial wellbeing support.
4. Support through Retail Trust, including confidential support, virtual GP, counseling, and retail rewards.
5. Development opportunities via Dobbies Academy and eLearning programs.
6. A vibrant, diverse culture committed to customer satisfaction and colleague wellbeing.
About Us
Founded in 1865 by James Dobbie, Dobbies is the UK's only garden centre retailer with stores in every nation. We celebrate garden living year-round, showcasing our own and branded products, and hosting events and community initiatives. Many locations feature a restaurant or coffee shop, providing a welcoming environment for customers. We are dedicated to being a great place to work, fostering a supportive environment where colleagues can thrive and succeed.
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