Head Spa Attendant
ABOUT US:
Cameron House is a 5-star resort situated on the shores of Loch Lomond, Scotland. It offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, a range of resort activities, and five restaurants and bars. Our 208 bedrooms include traditional and contemporary styles, with 115 self-catering lodges or Mansion House suites available. The lochside setting spans 400 acres of countryside, with water and land activities nearby.
THE ROLE
Cameron Spa is award-winning with state-of-the-art hydro and thermal facilities, including the iconic rooftop infinity pool. There is a VIP couple’s room with mineral bath, steam room and private balcony, plus a Rasul mud chamber, steam room and relaxation suite. Our team of therapists delivers a treatment menu for all occasions; guests leave relaxed and rejuvenated. As Head Spa Attendant, you will support the Spa Manager by leading your shift and overseeing the day-to-day performance of the spa attendant team.
Key responsibilities
* Proficiency in the tasks of Spa Attendants, including walk rounds, maintaining locker rooms, cleaning and tidying all areas including toilets and showers, replenishing amenities, receipt of deliveries, and handling laundry
* Leading daily briefings and handovers
* Organising the daily workload, delegate tasks and co-ordinate breaks
* Monitoring performance via checklists and SOPs
* Providing feedback, and undertake informal counselling to support improved performance
* Supporting the team with any shift challenges
* On job training of new employees
* Handling and resolving guest feedback
* Departmental requisitions
WHO WE ARE LOOKING FOR
We recruit people with varied personalities from different backgrounds and walks of life. While there isn’t a single typical employee, we look for the following qualities:
* People who want to achieve great things – ambition, drive and determination to meet challenges head on
* People who are naturally friendly and genuinely care about our guests and the service they receive
* People who will go beyond what guests expect to make their stay memorable
* People who care for their team as much as our guests – supporting colleagues to be the best they can be
* People who respect and protect the place we work in and look after the environment
TO BE ELIGIBLE TO APPLY
* HND/NC/SVQ or equivalent qualification, or equivalent experience in hospitality or tourism related field
* Experience of supervision and working in a similar spa, leisure or beauty environment
* Thorough, with keen attention to detail
* Ability to quickly build excellent working relationships
* Flexible approach to work to meet operational demand
* Excellent communication skills
* Basic IT skills with knowledge of Office software and ability to use technology
* UK Driving Licence preferred due to the shift pattern and spread-out nature of the resort
WHAT’S IN IT FOR YOU?
Here’s what to expect when you work as part of our team:
* Free meals when on duty, in our team cafes
* Pension scheme and Wagestream financial services
* Long service awards with high street shopping vouchers and overnight stays
* Enhanced holidays with long service
* Free Leisure Club Membership, with friends and family discounts
* Employee care service offering lifestyle and wellbeing support and counselling via a confidential helpline
* On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities, cinema tickets and retail products
* Lifeworks App – discounts on everyday purchases
* Supplier and local business discounts (e.g., Sealy Mattresses and Lomond Shores retailers)
* Free parking
* Fully funded work-based training and development opportunities, including apprenticeships, work experience, scholarships, graduate programmes, and qualifications up to HND and Degree level
We are located about 40 minutes from central Glasgow, with the wider Loch Lomond and Trossachs National Park on your doorstep for outdoor activities in your free time.
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