Deputy Head of Building Services (Reactive Repairs & Voids) Salary: £46,833 – £49,298 Location: Monmouthshire (flexible / hybrid working available) Closing date: 27 April 2026 About the role We are seeking an experienced and proactive Deputy Head of Building Services (Reactive Repairs & Voids) to lead the performance, delivery and cost management of our Reactive Repairs and Voids service. This is a key leadership role, supporting the Head of Building Services and working closely with the Deputy Head of Operations to drive service improvement, ensure compliance and deliver high‑quality, tenant‑focused outcomes. The postholder will deputise for the Head of Building Services when required. What you will be doing Lead and manage the Reactive Repairs and Voids service, ensuring high standards of performance, productivity and customer satisfaction Support the development and delivery of service standards, strategies and performance targets Provide clear operational and financial reporting, including performance and cost management information for senior management Ensure services are tenant‑focused, compliant and delivered in line with all statutory, regulatory and organisational requirements Manage commercial and financial controls, including budgets, cost monitoring, variations, procurement compliance and expenditure approvals Oversee contractor and subcontractor performance, ensuring all works meet required standards and specifications Build strong relationships with tenants, internal teams and external partners, ensuring clear communication and accurate records What we’re looking for Degree‑level qualification or equivalent experience, ideally within construction, property maintenance or a related discipline Strong knowledge of housing repairs, health and safety, building regulations and construction legislation Proven experience of managing budgets, performance and contractors Excellent communication skills with the ability to explain technical issues clearly A customer‑focused approach with strong leadership and people management skills Welsh language skills are desirable. What we offer Flexible and hybrid working options Generous annual leave plus bank holidays and volunteering days Contributory pension scheme Health Cash Plan Learning and development opportunities Cycle to Work scheme