Job summary
The post holder will work closely with the multi-disciplinary team in the Gastroenterology (including Hepatology) department, including Consultants, nurses, etc. They will ensure all suitable patient information is captured, recorded accurately and submitted, in a timely way. The post holder is responsible for providing a high standard of professionalism in a patient focused service, to support activities related to patient pathways and to participate in general office duties, including covering administrative/clerical work when staff are on leave.
Responsibilities and key result areas
* Receiving, making and resolving telephone and emailing enquiries from patients and healthcare professionals, inside and outside the hospital. Passing on messages to the appropriate person.
* Retrieving patient records and ensuring that they are maintained and kept up to date, sorting and filing all results, reports and correspondence (in accordance with the Health Records Policy and procedures).
* Receiving and administering patient referrals in line with timings and requirements as set out in Trust and National policies.
* Adding details of referral letters to the outpatient waiting list and ensuring they are put through for vetting.
* Making appointments for patients on the main hospital computer system and booking transport for patients when needed.
* Arranging interpreters as required.
* Completing administrative processes around arriving, booking and outcoming patient appointments as required.
* Knowledge of administrative procedures and systems.
* Collating and mailing letters.
* Co-ordinating and providing administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available.
The Hillingdon Hospitals NHS Foundation Trust is the only acute Hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust’s services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics.
The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this – particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities, community services, academic partners, our local authority, neighbouring hospitals and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitals provide high quality, safe and compassionate care, while drive forward the building of the new Hillingdon Hospital.
We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.
This advert closes on Thursday 5 Feb 2026
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