Who We Are…
We are a collection of members' clubs, restaurants, hotels, workspaces and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.
What's in it for you?
1. Weekly Pay
2. Team meal whilst on shift prepared by our chefs
3. £20 Taxi Contribution for late shifts (post 1am – 5am / Uber)
4. Clothing Allowance
5. Every House Membership
6. 50% off Food & Drink, 7 days a week
7. Staff Room Rate; Any Bedroom, Any House, $100 a night
8. Financial Incentive based on House Performance (Quarterly)
9. Private Health and Dental Care
10. Life Assurance
11. Day off on your birthday
12. Up to 50% Staff Discount on Cowshed & Soho Home
13. In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
14. Free Counselling Sessions
15. Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
16. Continuous training to develop yourself personally and professionally
17. Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
18. Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Mews House Mayfair...
Located opposite Handel Hendrix House, the museum dedicated to composer George Frideric Handel and rock guitarist Jimi Hendrix, Mews House will be our 10th house in London and will transform the former Hush Restaurant in Lancashire Court into a prime members space boasting multiple bars, private dining spaces, a unique food offering and outdoor courtyard.
The Role…
As Club Manager at Soho House, you are an ambassador for the brand with a detailed knowledge of the Soho House Group and its concept including all menus and food & beverage offerings. Demonstrating a professional approach towards our managers, employees and Members, you are responsible for the day-to-day management of the club, any associated events in the club and including the member and guest experience.
Main Duties…
19. Be visible on the floor and engaging with the members gaining feedback and noting any comments through the reporting channels and directly to the kitchen and front of house team
20. Ensuring that members and guests have a great experience and resolving any issues before they depart
21. Ordering and purchasing of products for the Club
22. Manage and operate the POS system and ensure all items are updated as necessary
23. Contact person for all staff for any requests and problems and being responsible and pro-active in problem solving
24. To ensure that the club team is appropriately groomed and wearing the correct uniform in accordance with site and company standards
25. Ensure the menus are updated monthly and are correct at time of printing, adhere to GM’s deadlines for menu printing
26. Coordinate tasks and work with other departments to ensure that the department runs efficiently
27. Print, organize, and separate various necessary documents, summarize relevant information, and distribute information to appropriate employees
28. Ensure employee compliance with company standards and policies and external regulations
29. Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job
30. Assign and ensure work tasks are completed on time and that they meet appropriate quality standards
31. Maintain the highest level of appearance at all times
32. Be physically fit and able to safely and repeatedly lift, bend, twist and be able to stand/walk for long periods of time
33. Prepare and monitor rotas for the club staff and reduce unnecessary overtime – work efficiently
What we are looking for...
34. Up to 3-5 years’ experience in a busy hospitality venue within a Senior Management capacity
35. Innovator and influencer with previous experience managing F&B operations
36. Excellent interpersonal skills and ability to build relationships (internal and external)
37. Strong attention to details
38. Excellent customer service
39. Fluent in English
40. Organised and reliable
41. Ability to work and maximize relationships within a diverse team
42. Computer literacy within Opera, Micros and Adaco advantageous
43. Full understanding of local authority requirements
44. Personal license holder
45. SIA knowledge, understanding and experience
Mew House Mayfair Opening Hours:
*TBC
Nearest Station (W1S 1EY): Bond Street, Piccadilly Circus, Oxford Circus
Opportunities for all…
Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.