Drainage Engineer
Metro Rod, located in the Norfolk area (South Norfolk base covering Norfolk and part of Suffolk), is hiring a Drainage Engineer to support our 24/7 emergency service and ongoing maintenance.
Salary: £30,000 – £50,000 DOE, plus on‑call & overtime, and benefits. OTE: £33k – £45k. The role averages a 47‑hour week and includes sharing out‑of‑hours on‑call coverage.
About the Role
Your communication skills will ensure that customers leave our service satisfied and willing to recommend us. Experience in a similar position is required to manage Health & Safety requirements and client expectations, including maintaining accurate documentation.
Key Responsibilities
* Carry out cleaning, clearance, repair, and maintenance of customers’ drains
* Operate high‑pressure water jetting equipment safely
* Perform surveys and CCTV inspections
* Provide exceptional customer service and technical expertise
* Record work details accurately via internal and client systems and apps
* Communicate effectively with commercial and domestic clients and support centre colleagues
* Participate in the on‑call rota to service clients 24/7/365
What We’re Looking For
* Qualifications or experience in high‑pressure water jetting and CCTV surveying
* Strong problem‑solving and technical skills
* Positive, flexible, can‑do attitude
* Willingness to work unsociable hours
* Full UK driving licence
* Good literacy and numeracy
* Reside in the Norfolk area
Benefits
* Personal development and training
* Loyalty bonus
* Company van and fuel card
* Branded uniform
* Health & Safety and new skills training
* Additional leave
* Company events
* Company pension
* Employee discount
* Life insurance, private dental and medical insurance
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