Overview
2nd Line Support Engineer – Location: Oxford. Salary: Circa 40K - 45K + Bonus + Benefits. This is a varied, challenging role in a talented team where you'll be focused on BAU support, monitoring, and maintenance of live production systems.
Responsibilities
* Provide BAU support, monitoring, and maintenance of live production systems.
* Manage infrastructure and applications built on Microsoft Server systems (e.g., Remote Desktop, Active Directory, DNS).
* Operate in high-availability environments handling thousands of daily users with emphasis on zero downtime.
* Maintain and update Windows-based systems, including regular Windows Updates and patching.
* Maintain Microsoft Windows Server components, including IIS and NLB.
* Hands-on with virtualization technologies such as VMware or Hyper-V.
* Use monitoring tools to ensure performance and reliability (e.g., PRTG, SolarWinds, Azure Monitor).
Qualifications
* Essential: Strong experience with Microsoft Server infrastructure and applications.
* Essential: Familiarity with high-availability environments and zero-downtime requirements.
* Essential: Proficient in Windows-based system maintenance and patch management.
* Essential: Knowledge of Windows Server, IIS, and NLB.
* Essential: Experience with virtualization technologies (VMware or Hyper-V).
* Essential: Capable with monitoring tools such as PRTG, SolarWinds, Azure Monitor, etc.
* Nice to have: PowerShell scripting.
* Nice to have: Experience in a 24/7 shift-based IT support environment.
Opportunity
Tremendous opportunity offering plenty of scope for career progression in a friendly, innovative environment where you can keep up to date with the latest technologies.
How to Apply
Apply now for FULL details.
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