CLEANING MANAGER
Salary: £39,077.69 per annum Plus Golden Hello
Working Hours: Permanent, Full Time, 40 hours per week, Monday to Friday between 8:00am and 5:00pm
Location: Cheltenham, GL51 0EX
G4S Facilities Management are seeking a dedicated Cleaning team Manager to join our team to oversee all on-site cleaning and housekeeping operations in Cheltenham. This is a vital management role where you will be responsible for leading and developing a large team to deliver efficient, cost- effective service that meets and exceeds client expectations.
Responsibilities
As the Cleaning Team Manager, you will be the primary communication link and a key part of our management team. Your main responsibilities will include:
* Team Leadership: Recruit, train, and manage a team of up to 3 team leaders and 35 operatives. You will work closely with supervisors to ensure your team is skilled, motivated, and performing at maximum efficiency.
* Operational Planning: In partnership with team leaders and supervisors, you will create work schedules and resource plans, including contingency measures, to ensure all contractual obligations are met.
* Performance & Compliance: You will collaborate with the Head of Soft Services to monitor service activities and performance levels to ensure compliance and identify areas for improvement.
* Relationship Management: Build and maintain strong working relationships with staff, managers, and the client to understand their needs and enhance the company's reputation. You will also be the primary point of escalation for any service-related issues.
* Reporting and Analysis: Collate, analyze, and review information like budgets, hours, and forecasts to monitor and report on your team's performance. You will also be responsible for ensuring G4S cleaning assets are properly maintained.
* Compliance and Safety: Adhere to a strict audit schedule to ensure all cleaning services consistently meet internal and external standards. You will also stay current with legislative changes, ensuring all operations comply with the Health and Safety at Work Act.
Essential
* People Management: Proven experience in leading and motivating a team.
* Communication: Excellent communication skills, both written and verbal.
* Customer Service: A strong focus on delivering exceptional customer service.
* Reliability & Adaptability: Conscientious, reliable, flexible, and enthusiastic with a proactive approach.
* Technical Skills: Proficient in computer literacy
Desirable
* Financial Acumen: Experience with budget management, cost control, and financial reporting.
* Problem-Solving: Strong analytical skills to diagnose issues and develop effective solutions.
* Health & Safety: A thorough understanding of health and safety legislation
Excellent benefits package including 2.5% Golden Hello payment on commencement of employment and up to £2,000 annual retention bonus subject to eligibility criteria (pro-rata for part time employees), subject to achieving and maintaining clearance requirements.
If you are a professional, proactive, and flexible individual with a "can-do" attitude, we encourage you to apply and contribute to our wider business objectives.
Please note: Due to the nature of the business, security clearance to a high government level will be required.
You will be valued and supported, and provided with first class training and competitive benefits.
Benefits
While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;
* 2.5% Golden Hello payment
* £2,000 annual retention bonus
* 25 days holiday plus bank holidays
* Progression, training and development catered to you.
* Refer A Friend incentives
* Company pension scheme with employer contributions.
* G4S Life Assurance Scheme.
* Subsidised healthcare plan.
* Charity work- Match-IT and Payroll Giving.
* Confidential Counselling Services
* 24/7 support specialising in health and medical
* Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.
Please be aware that due to the nature of the business security clearance to a high government level will be required.
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