Job Description
Would you like to make a difference to someone’s life?\n\nAre you driven to serve a real purpose, helping people as we face the terrible hardships and difficulties of the cost of living crisis?\n\nIf you said yes to these questions then this challenging yet rewarding role is for you.\n\nWe are looking for a team of experienced Full time Inbound Telephone Customer Service Specialists to join our TP family for one of our government campaigns. This is an office-based Telephone role in our Gateshead office and work from home will not be available.\n\n \n\nRole: Telephone Customer Service Expert \nSite: Tyne River House Gateshead, NE11 9SZ\nStart Date:23/02/2026\n\nContract: Full-Time \nTraining Duration: 10 days, Monday to Friday (full time training must be attended 9am-5:30pm)\n\nHours: 37.5 hours per week\nShifts: Monday – Friday 8:00am to 18:15 ( 8-4 / 9-5 / 10-6 )\n\n \n\nNO WEEKEND WORKING and NO BANK HOLIDAYS. \nSalary: £23,809 PA\n\n \n\nWhat does my role involve?\n\n \n\nYou will be working in a lively, vibrant and rewarding environment.\n\nYour day will start by signing into your systems, making sure you are ready for the fast paced day ahead.\n• As a Telephone Customer Service Specialist you will provide excellent service to a diverse range of customers and employers.\n• You will be working on an inb...