You’ll be responsible for designing consistent, effortless, digital experiences. We’re looking for someone who demonstrates creative and analytical thinking and delivers effective UX/UI solutions. You’ll have an eye for visual interaction design, coupled with excellent communication skills to champion UX thinking with product owners and developers. You'll also have the ability to lead UX projects and maintain a focus on collaborative problem solving.
We’ll look to you to implement UX/UI best practice and apply a wide range of techniques such as: information architecture mapping, user journey mapping, workshop facilitation, ideation, prototyping.
How will I add value in this role?
1. Delivers impactful solutions that solve customer problems and move business metrics
2. Ensure the UX process is followed, and decisions are made based on research and data
3. Able to measure success of design work
4. Support the delivery of product roadmaps, working with the Product Owners and Dev teams
5. Ensure a smooth handover to development and ensure what is developed matches the design
6. Share best practice and new innovations that you come across in the wider industry
7. Contribute to growing a customer-centric culture by helping the business understand what UX/UI is and how we add value
8. Contribute to the design system by creating and documenting components to be used throughout the digital experience
What do I need in order to deliver in the role?
9. You have a strong understanding of Design thinking, Accessibility and Design Systems and why they’re important in order to communicate the importance to stakeholders and get buy-in.
10. You’ll be highly proficient in using Figma and have experience of contributing to design systems
11. You can identify and compare the best processes to use, including measuring and evaluating outcomes.
12. You're a champion for the customer’s voice and you support and challenge teams to make sure design decisions are backed by data and insights
13. You can facilitate workshops and work collaboratively with a range of stakeholders to solve problems
14. Have experience of agile working
15. You’ll be able to work in a fast paced, ever-changing environment
16. You can absorb large amounts of conflicting information and use it to make simple designs
17. Participate in user research and testing activities and draw the insight needed to make informed and user centred design decisions
18. Work closely with stakeholders to ensure what is designed is commercially viable and technically feasible
19. Demonstrate behaviours aligned to our values of we challenge, care and commit
Be Yourself. Make an Impact. Join Us.
As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself.
We’re not your traditional 9-5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.
What We Offer
20. Flexible hybrid working – with a minimum of 50% office presence to support teamwork and connection
21. Collaborative office spaces designed for creative thinking and innovation
22. Free on-site parking at our offices
23. Generous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!)
24. Private healthcare for all employees
25. Competitive pension scheme and performance-related bonus opportunities
26. Free broadband for all employees
27. Life event gifts – celebrating milestones like marriages and births
28. Inclusive employee networks – open to all, supporting peer connection and thought-provoking conversations
29. Salary sacrifice scheme – save on dental, gym, and more
30. Big retail and leisure discounts
31. 3 paid volunteering days a year – because making a difference matters to us too